Kana Sushi East Ryde & Fox and Bird Cafe — Restaurant in Sydney

After a local brunch place closed down and after a bit of hunting, this became a hidden local gem to get decent and reasonably priced brunch. Very quiet and relaxed however it feels in recent months there’s been a change in staff. Food quality and presentation has been more miss than hit, but the coffee is fantastic. I had issues ordering with the QR code outside and it was getting gusty, so moved to an indoor table. I managed to order after a few more tries and then picked up the complimentary water to sit down for a chat with my guest until the food arrived. I should note that staff had seen us come in and knew we were there.

Mid conversation, a lady emerges from the kitchen area maybe 5-10 minutes later and asks “are you going to order food or not?” She had a very abrupt and accusatory tone which took me aback. I assured her we had ordered on the system and confirmed what was on it. In hindsight, I wish I had just cancelled the order and left after such a rude interaction. It spoilt the enjoyment of the meal and what was meant to be a relaxing start to the day.

I haven’t been back in 4-6 weeks since this incident and have since found another place with great food without the...

I gave them 5 stars before, now I’ve now downgraded it to 3 stars (1 star for the service)

I’d like to share some feedback regarding my recent visit. After being seated, my partner and I used their online system to place our order. A few minutes later, a woman—who I believe was a member of the kitchen staff—came over to us. Without any greeting and with a poker face, she bluntly asked, “You guys ordered food or not?”

When we told her we had already ordered online, she just walked away without saying another word. I was honestly shocked by her behavior—it was incredibly rude.

We arrived around 1:30–2:00 PM, close to the cafe’s closing time, so perhaps the kitchen staff were frustrated with receiving more orders. But still, this is part of the job, and good customer service is one of the most important factors for a cafe’s success in a local community.

Fox and Bird has always been one of my favorite local spots, but if I experience this kind of service again, I won’t...

Had a wonderful few hours here on Thursday 24/4/25. Claire greeted us with a welcoming smile and made a lovely cafe latte - so good that I went back for a second, which was even better. Having been to five other cafes recently and each one of them producing mediocre to plain awful lattes, Claire restored my faith that good coffee could be found in this area. She did everything with a smile - she was on her own doing everything but attended to all orders promptly and cleared the tables as she went without destroying the ambiance. Although I didn't eat, the offerings in the cabinet and on the counter looked yummy and were a good price compared to other places in this area....