Lucky Thai & Lao Restaurant — Restaurant in Sydney

I ordered food at 6pm for delivery. 7pm came around and the food hadn't arrived yet so I called to enquire. They said that my food had been sitting there and they were waiting for the delivery driver to get there and that it would be more convenient for them if we picked it up. I advised that I wasn't happy with the service and wasn't able to pick it up and asked how much longer it would take. They said another half hour but if I picked it up they would give me 10% off. I said that if I was to pick it up I would want the food re-cooked because the food had been sitting there upwards of a half hour. They said there is nothing they can do. I cancelled my order and they said if I picked it up they'd give me 50% off. I still cancelled. I have been ordering there for 3 years and have been a loyal customer. They have been late for delivery before but I shouldn't have to wait an hour and a half for food. Will never order there again, order from Kaffir Lime Thai and Laos, Cabramatta West for free delivery and considerably less...

What a shame their food use to be good but now it's not great. In the last few months I received a noodle dish with a large piece of plastic in it (no apology), a super thick laksa which they forgot to put the coconut milk into which was completely inedible and a soup that had so much salt it's like they dropped the whole shaker into it, also inedible. The first time when I got the plastic in my dish I rang and complained and was told to drive back in and get another one, no apology no offer of anything for free no offer to deliver it to me. Their customer service is terrible they care more about making $10 than making their customers happy. I'm done I won't go there anymore. You are better off paying the extra and going to Holy Basil. Their food is better and they don't have plastic in any of...

I'll be back!

Last night I had a wonderful time at the Lucky Thai and Lao Restaurant, I ordered the ox tongue, BBQ chicken and duck red curry with rice. The venue looked nice and authentic. Most importantly the food was superb. Ordering was made easy with a photo of every dish they offer in the menu.

While waiting for my friend to arrive before I ordered, I was lucky enough to be treated to some complementary spring rolls. They probably don't do this for all customers but the waiters were very kind to me that night.

If you love Holy Basil or Green Peppercorn, definitely try this restaurant.

In regards to pricing, they are very reasonable. And portion was very satisfying!

Thank you, to the great staff and Lucky Thai and...