McDonald's Spring Farm — Restaurant in Sydney

Ordering is extremely painful since customers must do their own ordering either ahead of time with the mobile app or on the self serve kiosks in-store. The kiosks are slow and inconsistent when detecting touch. The mobile app is terrible when dealing with long lists, particularly when choosing a drink, as the items are not sorted in any meaningful way.

Latest visit (don't know why I keep wasting my time), week day breakfast: Machines were taking 3-4 seconds to respond to touch resulting in frustration and ultimately wrong items being selected. You press once, nothing happens, so you press again, and then again thinking maybe you're not pressing hard enough. A few seconds later all your presses get processed out of nowhere and your order is now wrong because the repeated presses changed stuff. Then you have to start again.

Gave up, went to counter (they DO have one terminal) and flagged the lady making coffees to take my order manually. Took

I am writing to raise a serious concern regarding the behaviour of one of your staff members, Aliyah, during my recent visit to your Spring Farm restaurant.

Aliyah’s attitude and customer service were utterly unacceptable. She was rude, dismissive, and unprofessional, which completely ruined what should have been an enjoyable dining experience. I had to pretend to compliment her service just to find out her name, as she was not wearing a name tag. That alone should not have been necessary and highlights the need for visible name identification for all staff.

I also noticed two staff members standing in front of the packing table talking, even after I heard a manager tell them to “stop and go do something.” They ignored the instruction and continued talking. Meanwhile, the only staff members actively working were a boy in the dining area cleaning tables, a girl handing food and drinks out, and another girl wearing a black jumper who was cleaning the floor. These employees should be recognised for their effort and professionalism, unlike the others who were neglecting their duties.

I strongly recommend that all employees be required to wear proper name tags to ensure accountability and transparency in customer interactions. Please take this matter seriously and address Aliyah’s behaviour appropriately. If I am served by her again on my next visit and experience the same treatment, I will be escalating this issue directly to...

Ok where to start.....I went in with my kids who wanted burgers their way...meaning not standard...the staff wouldn't yake our order at the counter and insisted we use the remote ordering screens. We couldn't order what we wanted from the screen so one of the staff said she would see we got what we wanted but made us order from the screen regardless. So we pushed forward with ordering from the remote screens. When our order came out two of the burgers were other than what we wanted so we had to go ip to the counyer and redress our problem. We eventually got what we wanted. The whole process was arduous and totally inefficient. The staff were all having a great time but not focused on customer service. I only gave a score of 2 because the burgers were typical of what I would have expected from Maccas. If the customer servive was acceptable and we were assisted at the counter I would have scored higher. I go to Maccas for a fast fuss free meal, not to play computer roundabouts for an order. The whole experience was a pain in the bum and totally...