Michaelangelo's Pizzeria — Restaurant in Sydney

We have tried this Pizza shop around ten times over the last few years as it is conveniently on our way home from work but have unfortunately watched it go from so-so pizzas all the way down to Extremely poor. These days one can expect Crepe like superthin pizza bases with ridiculously poorly combined topping combinations, quantites and quality. What do I mean by ridiculous? We feel these people must not actually try their own pizzas these days as they taste nothing like what you ask for. We ordered over the phone, very carefully asking the very young sounding call taker for what we wanted, ensured she heard our requests by double checking she had written them down, then asked for her to read it back to us to triple check we would be getting what we were about to pay for. To start with, the capricce we ordered with some extras- double olives, double mushrooms and some capsicum, as capsicum wasn't on the listed ingredients for this pizza. What we received was absolutely nothing like we had asked. No capsicum had been added, there were 7 olives on the entire Family sized pizza and a sparse amount of mushrooms were staggered across a superthin crepe like base loaded with, mostly, a truckload of onion! Absolutely nothing like we had asked for. We also asked for a meatlovers with BBq sauce- anyone with kids knows meatlovers is favoured by most kids. What we received was a pepperoni and onion laden crepe like experience that the kids avoided like the plague. The Sicilian Pizza which, of course is a hot pizza,We love hot! However, this pizza was sooo laden with chilli you couldn't take two bites in a row! And we eat fresh chilli practically every single day so hot food is definitely not an issue for us, but if they had actually ever tasted what they are making and selling, the huge price tag for 4 pizzas would look very much like daylight robbery at $65 for the quality of the resulting product. The fourth pizza was Garlic, which tasted like a very small sneeze of garlic was added and matched the sparseness of listed ingredients of the other pizzas. Very very dissapointing and last chance we will be giving...

Pizza didn't arrive on time. Reported to uber eats. I see a kid out the front of my house that picks up a box from the front gate 30m from my front door. He hands a cold pizza to me and explains that he couldn't find the gate before, so he left it out the front garden by the road for 30 minutes. God knows what could have crawled in to the box through the breather holes or been tampered with by the public during 30 minutes. Called the manager whom was unempathetic. He implied its my fault for not seeing his messages while i was in the shower, even though i left instructions for them to leave the pizza "at the front door if not answered".

The kid was 1m from my gate and left the pizza on the actual gate post of the gate he claimed he couldn't find...40cm from the latch to open it. This is not the way to run a business. The kid should have returned the pizza and not left it exposed to the elements, wildlife and passing public.

The issue here is not the kid, as he's just a kid and we've all make mistakes but to be dismissed and accused of being the problem because their employee couldn't see the gate he left the pizza on top of, for anything to tamper with, and still expect me to eat the pizza left nearthe foot path is just not acceptable. The manager rejected a refund......no offer of a fresh pizza replacement, just accusations that its my fault that my pizza was left by the public pathway. I never have these issues with La Bello pizzeria in faulconbridge.... they find the gate. I see others have similar issues with...

Great pizza, always wonderful, but the only reliable way to order pizza is to be there in person and stand watching the staff. If you order online or by phone, you will be pushed to the back of the queue, and when you arrive or phone them and ask where your pizza is, they will not be honest with you. I've been getting pizza from there since they opened, and they have lied to me about my orders (as of tonight) at least 5 times. They will say "it's on the way to you now" or "it's going in the oven now", but the truth is, they haven't even started making it - your order was sidelined because they put other, later orders from walk-in customers in front of it. They all seem to think a bit of BS is fine, "Your pizza's coming through, brother." (when they have not even started it) but I dislike being taking for a fool & lied to repeatedly. I wish they understood that. I understand that things can get behind - I just wish they were up-front & honest about it. I would understand that. My last review disappeared. Let's see what happens...