Vulcano Pizzeria & Restaurant — Restaurant in Sydney

Seems to have many good reviews so maybe our experience was an outlier. Won't be risking it again though.

We just moved to the area and are looking for a local pizza place to be our regular. Ordered a family size Marinara - Seafood Gourmet Pizza and was very disappointed. It's basic seafood marinara mix on a pizza base. From a restaurant that calls this a "gourmet pizza" we thought we'd get some fresh seafood but no, it is just basic seafood mix with tiny Chinese takeaway fried rice prawns, tiny 1cm mussels and barely visible pipis. I think we counted 1 piece of squid on the whole pizza. There is no other seafood on it whereas from other restaurants you will find scallops, fish, octopus, big prawns, big mussels on their gourmet seafood pizzas. I don't know how you can use frozen cheap seafood, call it gourmet and charge almost $30 for it. This is the only time I've ever regretted choosing a gourmet pizza over Dominos.

Maybe it was an off night for them, or perhaps their other pizzas are great, but our pizza was dismal at best. I recommend never ordering from their "gourmet" seafood menu.

:EDIT:

The owner responded. One sign of a good business is how well they respond to criticism. A better shop would've replied with an apology and perhaps have asked us to try their pizza once more. Instead, this owner has just accused me of lying and making up a fake review and posting fake pictures. Instead of accepting responsibility you're pointing fingers.

I have no reason to lie and give a false review with a fake picture. Why would I waste my time with that? The pizza picture was late because I didn't know we still had some of your pizza left. Those 2 slices stayed in the fridge uneaten because nobody wanted to finish them. I found them on rubbish day when cleaning the fridge out. There is no reason for me to post a fake picture. Again, why would I waste my time doing that?

What I ordered was the Marinara - Seafood Gourmet Pizza. The description is "Mixed seafood and garlic" and that is my point. Other stores that advertise a "gourmet" seafood pizza include fish, scallops, prawns as part of the "mixed seafood" description. Your seafood pizza is not gourmet. It is just cheap frozen marinara mix. I have written reviews of other pizza stores in the area. Take a look at my review for the basic marinara pizza I ordered from Carlingford Gourmet Pizza and have a look at the picture attached to that review. That isn't even from their gourmet menu yet it has better toppings than your gourmet pizza. I gave you 1/5 stars because when compared to other pizza shops in the area, your pizza was very disappointing. Self proclaiming that you have the best pizzas in the area does not make it true. Telling me you have 35 years experience doesn't magically turn my bad pizza into a good one. Why are you refusing to accept that my pizza was bad? Why are you accusing me of posting a fake picture? This is ridiculous.

The two slices of pizza in the picture are definitely from your shop. You yourself said that it does not represent the true quality of your pizzas. So, you are admitting that the pizza looks terrible to the point where you're even denying it is from your shop. Well, that is the pizza I received from you. You agree it is bad. Maybe now you can understand why I was disappointed by it.

I tried to be nice in my review, starting with "maybe our experience was an outlier" meaning I was just unlucky and got a bad pizza and normally they are good. I ended with "maybe it was an off night" and suggested perhaps your other pizzas are good. I didn't tell people not to order from your store, I recommended they never order from your seafood menu. But after your response, I recommend never spending money at this shop. You are an arrogant owner that would rather call their customers liars over accepting responsibility for a...

Ordered online from them. 1.5 hours pass, call to chase up where my food is and apparently they 'were called by me to cancel the order' which of course is false.

Since I ordered online I then had to call the eatnow website call center and get them the issue me a refund as the restaurant still had my payment for the meal even though they claim it was cancelled.

The staff were unapologetic, and flippant in stating that some random person called to cancel the order when I asked where my food was. No effort was made to send out food now that my family had been waiting for 1.5 hours and counting, no effort was made to assist with a refund.

Nothing done by the staff to make up for my waiting 1.5 hours and counting (plus 30 minutes more on call centre calls making sure I'm refunded), no apologies, no effort made to make up for such awful service.

I'm not alone in this happening either if you look at the reviews on online ordering sites for the restaurant, this has happened to multiple people. I would not recommend them for delivery, or given the service quality for a customer I'm unable to recommend them even for people wanting to eat in. 0/5 if it were possible to give that rating. I have take away at least once a week and this has been by far worse than anything I've had for many years...

A friend went to this place, thinking it's a nice setting. They were totally disappointed when the owner won't even serve coffee when there was a machine. They decided to try the Fettuccini Modica & Godfather (med) pizza. The fettuccini was good but small in size. However the pizza that he recommended only tasted of salty anchovies. As they got home, they found the bill didn't sound right so got on line to check the menu & found the pasta was only $22.50 & the pizza $24.00 which is $46.50. They had paid him $25 with the D&D Voucher but he charged $32.00 on their credit card which makes $57.00. When my friend called up to see if he'd made a mistake pf overcharging them $10.50, he was not too happy, saying he'd given them the take away menu (which is not correct as he gave them the

big' dine in menus). He claimed the smallish bowl of pasta costs \$29.00 & the pizza \$25.00, which did not match the menu price. Even so, with his pricing, he had still over charged them by \$3.00!!! They don't want to argue but definitely won't be going back there