Shocking experience had by myself and Family yesterday. Had rung and booked a table for 5. Asked at time of booking if a small dog could be accommodated out the back and told YES. Arrived early and sat out front to not cause any disquiet with Pup. Only to have Smoke from Smokers all over us. Wore Masks, tried to sign in but was told only on phone. Which was later seen to have been brought back as pen and paper. Son ordered Meals and thought we would go out to back area but Daughter-in-law was refused entry carrying small pup through to outside. Had to eat meals separately. With people Vaping out back. Had I been told NO a small dog could not be taken there would not have booked it the first instant. Never been so insulted in my life before. This day also being 1st time seeing Family in Two years. We have lived in Terranora for over 21 years and have spent quite an amount of money in this area over the years including Weddings and Birthday Parties etc with Family and never had anything like this treatment before. Food was uncooked on one Serving as well to make matters worse. Hope all his helps with the next unsuspecting customers. Suggest ā¦.. in Future. You have in your Advertising ā¦ā¦Smokers Allowed...
Ā Ā Ā Read moreA pub that can't cook a steak to order is about as useful as a pub with no beer. That was my experience, my medium steak had not the slightest suggestion of pink. They did offer to redo, but I had an appointment across the border, and no time to wait for a reprise, a refund was immediately given, and I was on my way hungry but not late. Don't recall hearing anything like an apology. There were no more than 30 odd people in the place at the time, most just drinking, so they weren't busy. Too many good pubs just down the road so won't bother again. No idea what their other menu items are like and don't plan on finding out. Was pretty hungry, really in the mood for a steak and thought it would be nice to look at the river whilst eating. The River-view in Murwillumbah just down the road a few K's has a good view too, and last time I ate there the steak was done properly. 2 STARS FOR WASTING MY TIME AND GOING HUNGRY FOR THE NEXT...
Ā Ā Ā Read moreWent for lunch today and I ordered the Crumbed Lamb Cutlets with Chips and Salad, but was so disappointed in the Cutlets. They were so overcooked, I think they dropped in the deep fryer and forgot about them. The crumb on all 3 Cutlets was that burnt I could hardly get the knife through them, and the Lamb itself inside was extremely overcooked as well. Now as an avid meat eater, especially Lamb, I eat them alot and certainly know how Crumbed Cutlets should be cooked and not incinerated. Everyone elses food at our table was said to be very enjoyable, but I was the only one who ordered the Cutlets, and everyone commented on how burnt my Cutlets were and that I should have sent them back, but as we were on limited time anyway, I didn't bother. All in all, the staff were great, service was great, atmosphere was great, other food at our table was great, just the cook or chef on the day, failed miserably in cooking the Crumbed...
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