KFC Traralgon East — Restaurant in Victoria

Short version: Do not waste your time going to this KFC. Go to KFC Traralgon instead. It will take you less time to drive to KFC Traralgon and wait in the long drive through queue to get your order than it will to come here - and they're less likely to mess it up too!

Long Version: As I arrived at the drive through there was a van in front of me which was taking quite a long time to order (but that happens sometimes).

Once the van moved forwards and I moved to the speaker to order, I had to wait several minutes for a staff member to even talk to me - only to tell me that it was cash-only at the drive through and I would need to go in the store to order.

I then waited another minute or so and noticed a person get out of the van in front and move into the store from the side entrance that is accessible from the drive through, at which point I asked the staff member if I could reverse out. He told me I should wait, but I told him a person had exited the vehicle in front - he then told me I could reverse out safely (which I did).

I then went into the store from the front and noticed at least 5 customers that were waiting for their orders and one customer in front of me that had not yet ordered - no staff to be seen at the counters, even though I had just been told to go in the store.

I considered leaving the store at this point, but I was hungry and had made the trip to the store so stayed.

I then opened the KFC mobile app and tried to do an app order, which told me that I could not do so as I was about to check out.

After waiting for another minute a staff member came out and took the order of the person in front of me, then took my order. She seemed disinterested in the job (but I can't really fault her given this place is clearly not managed properly).

I then waited what felt like an eternity for my order, while more people came into the store and were told that they had to wait to be able to pay with card (or something to that effect).

This is not my first time facing issues at this store. It's one thing or another every single time. Receipt printers not working, half the menu unavailable but you only find out once trapped in the drive through, missing items, slow service, unfriendly staff - the list goes on...

For a store that seems to get a small fraction of the customers that the main store in Traralgon gets, it seems like it can't even handle that!

To the franchise owner: I think you should go to KFC corporate and get re-trained (or trained for what seems like your first time) or just quit the business entirely. Maybe try another industry!

To KFC: train your franchise owners better or just...

NO ORIGINAL CHICKEN PIECES??? 🍗🍗. Located at edge of Traralgon, heading towards Sale.

Went through between Monday 6:30 - 7 pm. First attempted to order on App but the App for their location said to order at store. Then at store drive through, we were told they can only take CASH orders because their system is down. We placed order (Cheap As Chips) and we’re told our particular meal can only be ordered on their App - BUT their APP said order in store. The staff member then said he would have to ask his manager. He returned to say that there was NO ORIGINAL CHICKEN pieces left - but didn’t know or tell us this before our order. We contacted another store and they told us this isn’t the norm. We returned a few minutes later and ordered a two and three piece box / meal and family feast all having original chicken pieces which we were told were available. We then requested the manager. Female manager informed us that though we thought it was the same staff member who served us both times within minutes , it was actually now the twin of the first staff member. And this second staff member also wasn’t aware that their KFC store didn’t have any original chicken pieces because she / manager was in the bathroom when the twin took over and she hadn’t had time to tell him.

Promised to put up a review and this manager said it didn’t matter and that she would be the person phoning us, of which she was told we didn’t need her to call, but she said she would be.

We left and went to another KFC that put our exact order through and they didn’t require cash or the App and they were friendly and...

KFC Traralgon East, located at 14 Stammers Road, stands out as a top-tier destination for fried chicken enthusiasts in Victoria. With a commendable 3.4-star rating from 194 reviews on Chamber of Commerce , this outlet consistently delivers on both taste and service.  

Customers frequently praise the freshness and quality of the food. One reviewer noted that their chicken was “red hot” and the potato and gravy tasted fantastic . Another highlighted the friendly and welcoming staff, emphasizing the tender and well-prepared meals. 

The menu offers a variety of options to cater to different preferences. From the classic Zinger® Burger Box to the hearty Family Feast, there’s something for everyone. The convenience of ordering through platforms like Uber Eats and Menulog further enhances the customer experience .  

While no establishment is without its occasional hiccups, the consistent positive feedback and dedication to quality make KFC Traralgon East a standout choice. Whether you’re a local or just passing through, this KFC outlet promises a satisfying and delightful...