Sai Cloves — Restaurant in Victoria

[Owner contacted me so I have since raised the rating] A lacklustre experience from beginning to end. Menulog said that the delivery time would be 20 minutes maximum on the main page. However, the moment I put through the order it said it would take over an hour. I ordered from there thinking it would arrive quickly, so just beware that the delivery time specified on the menulog site is not the same as the actual delivery time. I found that to be quite disappointing, especially since I ordered during the day and the restaurant is 5 minutes drive from my house. If the dish required longer cooking time, this should have been specified on the website. Also note that the add for the Hyderabad Biryani menu item just states that it comes with 'meat'. It doesn't give you an option to choose, nor does it tell you what type of meat you will get. Turns out you get chicken, and not a lot of it. It was warming, though a bit bland. The one advantage is that it is quite cheap. Otherwise, a less than...

If looting money is an art Sai cloves is the Picasso of it. $0.30 sub charge in eftpos, $0.20 extra for small container, $0.5 for bags. A small container is displayed for takeaway and when I ordered a dish in small container, they gave me in a large container charging extra money saying small containers are not available for take away purpose it’s only for display. Though the food taste is consistently good in this restaurant, the way they loot money for small things annoys everyone. I will never return to this restaurant just for the way they loot money from customers.

Please concentrate on increasing customer satisfaction rather looting money from them. If this continues Sai cloves might start charging for breathing air drinking water in their restaurant. Worst...

I love this place and honestly they have beyond amazing food! I would just appreciate it if they could advertise when the chef isn’t going to be there. I’ve called up 3 times this week wanting to place an order either at 6:45pm or 7pm which is a reasonable dinner time and each time I call up they tell me that the chef isn’t in even though on google and Uber it says they are open till 8pm. I even tried get a pick up today at lunch time around 1pm and they told me that their chef wasn’t in.

Again I love the food but they need to be consistent with their service because it’ll definitely drive their customers away. Matt Malaysian Cafe was my usual go to for Malaysian food but since they’ve closed this is a decent second best. Please try to do better for your...