Silver Gardens — Restaurant in Western Australia

I ordered at 7.15pm Called at 8.30 pm. The woman named melanie told me sorry about the wait. My order is leaving the store now and the driver had it. Cool no worries. I can wait.

I call back 15 min later because it says that it's been delivered on the doordash app. She says my order is leaving the store. AGAIN. I said "you told me that my order was leaving the store 15 min ago and the driver had my meal" She paused for an awkwardly long time realising she had messed up lying to me.

Does she tell everyone that ? Then she told me the app must be broken. Back peddling.... blaming the app instead.

It's delivered by their own drivers. So why couldn't she call the driver to confirm the correct address? She didn't even offer to call and check how far away the order was or where the delivery driver dropped it off because it said "delivered" on the app. I was just told to "wait".

There no reassurance that my meal will actually rock up? Or if it's sitting on someone else's door step? I had no idea.

Look, I understand if it's busy. Tell me. Don't lie blatantly to my face. I'm a paying customer. Then, there is no reassurance my meal is ever going to arrive or if it's been delivered to the wrong address.

I spent $150 and it's 9pm at night. The store closes at 9pm.

After my partner had to make a third aggressive phone call and tell her that he would be rocking up at the store to sort it out. It miraculously shows up at our doorstep 20 min later. Piping hot, like it had just been cooked.

I won't ever buy here again. I've been buying from here for the last 6 years because the food is actually pretty good. I've spent 100s of dollars here over the years, but after being lied to twice. I will no longer be a paying customer. I'll take my money elsewhere.

Don't buy here if you want...

After recieving a message awhile back from the silver garden stating that they haven’t had any orders from myself for a while and would look forward to continue orders in the future, the reason I stopped ordering was due to price , food, and service went downhill, but yesterday after a few months I thought id give it another go , I only ordered 3 dishes for home delivery ,they recieved order at 17.40 at estimated delivery time 18.40, i called the restaurant at 19.00 as I had not recieved delivery,I finally got my food 19.15 ,1 hr 35 min after ordering , for a cost of $24 for the chicken balls I had only 8 small chicken balls costing a ridiculous $3 each which had hardly any meat inside and barely warm ,noodles with pork that was cold tasteless and very greasy and meat was overcooked and dry, the special rice was the only thing warm but was also tasteless $79 dollars inc del , but they had the cheek to add $3 + dollars service charge when I didn’t even get a decent service, sorry silver garden but prices are now a joke , food is rubbish ,and...

Reluctant to even give 1 star! Took so long to deliver! No way to find out how long other than to call the restaurant & said just 5 minutes. Took a further 20 minutes. Didn't get to taste the Satay beef we ordered. Got some revolting dish that smelled of poo with weird mushrooms & grey meat! Lemon chicken was not much chicken with thick bready batter & weak lemon sauce that tasted like dish water. Sw/sour pork very ordinary! Special rice very ordinary with a special burnt flavour. Rang them after my family tried to eat this garbage & asked for a refund of my $80+. All they could offer me was nothing but a statement that they have many happy customers (which I find very hard to believe) and they placed the phone down & left me (their customer) hanging. Bad service & even worse food!...