Hungry Jack's Burgers Haywards Bay — Restaurant in Wollongong City Council

We usually stop here to and from Sydney. We have found that the place is going downhill. Not always very clean, especially the ladies. I usually have to clean it up a bit, to use them. There are only 2 womens toilets for such a large sitting area. And with Covid they have removed most chairs, even though the rules have eased, and they could quite easily sit double the people, especially outdoors. I think they have just got used to not having to clean so many tables. Not that they actually do much of that. I carry a packet of Antibacterial wipes with me when entering this store now. Being older we have the time to observe all things. Also they don't listen to you when you order, they just quickly jump to a conclusion, and we end up with a wrong order ( the coffees all the time). The last time this happened we did in fact return them, and request the correct order. It took them 3 times to get them right. The girl who took the order got it wrong, so the poor lass kept repeating the mistake, untill we asked what she had written down, then informed her that the original order was wrong. Half an hour later we got our correct coffee's. Our burgers of course were cold by then. We have started going to the place next door more often now, if Hungry Jack's looks busy. Looking for...

Been there many times and they never have the order ready and I do it on the app always have to wait in the waiting bays and the place is quite it’s 2pm lunch time rush is over then they bring order out and walk up and all the cars in waiting bays asking is this your order the second car takes order rifles thru the bag then realised it’s not his order yells out this is not mine so the girl runs back grabs it and presents it to me and asked what did I order I tell her she goes to hand me the bag I said it’s been rifled thru and say no thanks She looks in it the bag and says it’s not your order any way Just as another girl runs out asked me what did I order and hands the bag over I have a look it looks right (the place seems un organised it’s definitely not fast food and the must be a better system than asking everyone what they ordered and looking thru the bag ) I drive away open burger it’s wrong I pass from now on it’s just to hard to get lunch The kebab place is...

Went and got drive thru this morning, ordered 3 bacon and egg meals. Was told to wait for our food, after receiving our food the hash browns were luke warm and the burger buns were as hard as a rock. I got out of my car and went inside and asked for the food to be fresh and cooked properly. After waiting more than 20mins, we got the food back, the hash browns broke up as if they heated them up in a microwave and the burgers were either missing sauce or bacon on them. Not happy, as the food should be well prepared before we got in. Don't understand why we had to wait, there was no line ups behind us and it wasn't like it was a busy holiday period. Very disgusted in the service, won't be coming back here again!

I think you need to employ me to put your stuff in line, manners, respect, customer service,...