Hungry Jack's Burgers Warrawong — Restaurant in Wollongong City Council

Feel a little disappointed with our order tonight. The team were lovely and very accomodating to our requests and they were nice enough when interacting with us. The disappointment was in our wait time as we felt the many staff that were working were not doing anything actually productive and were talking or laughing lots (I appreciate making the best of your time at work but they should still be keeping the productivity up to standard). We waited well over 10mins along with another couple in the restaurant waiting who also only waiting on a simple and small order. The worker on drive through was doing good work but not sure what the others were doing… once we did get our food, it was cold as the bag had been sitting to the side with no one acknowledging it. To add to the frustration one of our frozen drinks was in a broken cup. We unfortunately didn’t notice until we had driven home and notice the cup holder was full of slush… the cup had clearly been cut by a box cutter and as a result, half the drink was sitting in the cup holder and basically...

Going through the drive thru is so slow, so be prepared. I'm not by any means complaining about the poor young staff there at Warrawong HJ's.. but there is no efficiency, and maybe they need another couple workers- so I'm blaming management and higher. For a poorly executed 'efficient' drive thru. Multiple times you wait in the drive thru for long periods, go to the waiting bay just to wait double and then see cars behind you drive off with their food. Tonight I went and ordered ice creams. Cars behind were off with their meals but we still waited for our simple ice creams. Then after 10 minutes the ice creams come out half filled in their cups. It doesn't just stop at the drive thru, going into the store at times, shows only x2 staff rushing and trying to do all the orders themselves. The young staff try their best but this store is drowning them with no support and banked up customers just...

I’m usually the most patient and understanding person, I have ordered here a few times and always waited a little bit in the waiting bay. but this morning was ridiculous. I pre paid for my coffee on the app and there were 2 other cars in front of me. I wait in that drive thru for 15 minutes, why couldn’t you just tell the other 2 cars to wait in the waiting bay? Like you always ask me to lol. I only ordered a cappuccino…. I lost my patience and reversed out of the drive thru because I had to get to work, anyway as I was reversing out I hear the lady say hi what can I get for you 😂. I then went to McDonalds quickly to get my coffee and they were much busier but I got my coffee very fast as I was leaving there drive thru those 2 same cars were still in the same spot in the drive thru loool and another pulled up. Keep...