We stayed in this hotel 2 days before Christmas. We were travelling and didn't expect anything other than a good night's sleep on a 1200 mile drive across Europe. We were given room 411 which peculiarly had a glass toilet door. I don't know what the Austrians are into, but each to their own. ||When the restaurant closed at 11pm, it began to sound like a building site beneath us. They must have had complaints about this before as it was so ridiculously noisy. Trolleys were being bashed into walls, tables or other heavy items being dragged across the floor, there was clanking of glass and metal as they cleared everything away and I’m sure half of it was unnecessary. It was not background noise, you could feel the banging and scrapping through the floor and bed. It was impossible to sleep through and I wear a hearing aid in one ear. I complained at 11.30pm and the man behind the counter went to speak to the kitchen to ask them to be respectful and keep the noise down. The noise died down for 5 whole minutes which proves it could be done and then it resumed at the same level. We held on for a while longer hoping it would end soon but at 12.45 I had to ask for another room as it was unacceptable and we could not sleep at all. Reception had a key ready as if they were expecting it. The second room was as you would expect at the other end of the hotel. When in the morning I tried to explain the terrible night sleep my wife and I had to the lady on reception, she brushed it off without an apology, kept saying that is good whenever we said we did not get good night’s sleep. When we said we want to speak to the manager, she said she would put it in the book and when we asked for compensation, she said we can "have a complimentary apple"! I don't know if she was being serious or ignorant but she did not care 1 iota.||I normally stay in an Ibis as they are clean, simple and quiet which I would continue to do in future. This hotel was twice as expensive but I think much much worse! What a terrible night’s sleep...
Read moreWe stayed in this hotel 2 days before Christmas. We were travelling and didn't expect anything other than a good night's sleep on a 1200 mile drive across Europe. We were given room 411 which peculiarly had a glass toilet door. I don't know what the Austrians are into, but each to their own. ||When the restaurant closed at 11pm, it began to sound like a building site beneath us. They must have had complaints about this before as it was so ridiculously noisy. Trolleys were being bashed into walls, tables or other heavy items being dragged across the floor, there was clanking of glass and metal as they cleared everything away and I’m sure half of it was unnecessary. It was not background noise, you could feel the banging and scrapping through the floor and bed. It was impossible to sleep through and I wear a hearing aid in one ear. I complained at 11.30pm and the man behind the counter went to speak to the kitchen to ask them to be respectful and keep the noise down. The noise died down for 5 whole minutes which proves it could be done and then it resumed at the same level. We held on for a while longer hoping it would end soon but at 12.45 I had to ask for another room as it was unacceptable and we could not sleep at all. Reception had a key ready as if they were expecting it. The second room was as you would expect at the other end of the hotel. When in the morning I tried to explain the terrible night sleep my wife and I had to the lady on reception, she brushed it off without an apology, kept saying that is good whenever we said we did not get good night’s sleep. When we said we want to speak to the manager, she said she would put it in the book and when we asked for compensation, she said we can "have a complimentary apple"! I don't know if she was being serious or ignorant but she did not care 1 iota.||I normally stay in an Ibis as they are clean, simple and quiet which I would continue to do in future. This hotel was twice as expensive but I think much much worse! What a terrible night’s sleep...
Read moreDont go there. We ordered many different dishes - all of them were basic and close to no taste. You had to pay separately for plate of salad - and the plate of big salad was actually really small. You also have to pay separately for each piece of bread (1,20€). We luckily asked separately about the price as the waiter brought large plate of bread and put it right infront of our kids. There was no price list for drinks. We ordered milk for children and it actually tasted as mix of hot water and milk (our kids did not like it as they like normal milk, and we had to pay 5€ for it). The order was registered on a plastic card that the waiter had left on our table without telling us about it. The waiter was accusing us for loosing the card (luckily before we even made the order) as our younger boy had taken it to another table. All in all, it felt like a trap. Hard to believe anyone would like to return to this restaurant another time. Lousy service, expensive food and hectic and unwelcoming armosfere, where waiters dont have time to stop...
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