Oldtimer Zöbern - Autobahnraststation & Motorhotel — Restaurant in Gemeinde Zöbern

Hotel Zobern has been one of my regular stops during travels between cities. It’s a convenient and pleasant place to take a short break - have a coffee, something to eat, use the restroom, and just recharge for the road. I’ve always been satisfied with the overall service and atmosphere, and I’ve even thought about booking a room for an overnight stay sometime in the future.

That said, I did have a rather uncomfortable experience during my last visit yesterday, on July 31st, around 10:20 in the morning. I was traveling alone by car with my 9-month-old baby and stopped for a quick break. I needed to use the restroom, and on previous visits the staff had kindly given me the key to the accessible toilet, which was extremely helpful when handling a stroller and a small child.

This time, however, the woman at the counter refused to give me the key, saying it was only for people with disabilities. I tried to explain that I was alone with a baby, and that I had used that restroom before under the same circumstances. The regular toilets are located downstairs, they are very narrow, and importantly - there is no elevator. I genuinely don’t know how a mother with a stroller is supposed to get down there, or what I was expected to do with my baby if I didn’t bring the stroller in. I asked where I should leave my baby, and the woman simply said, “Leave her outside.” Needless to say, leaving an infant unattended outside a public restroom is not acceptable.

Eventually, after another guest overheard the conversation and clearly reacted with surprise, she handed me the key - though very reluctantly, as if she didn’t want to let go of it.

I want to be clear: this single experience doesn’t erase all my previous positive ones, and I will continue to visit Hotel Zobern. But I truly hope that the staff can show a bit more understanding and flexibility in situations like this. Being alone with a small child can be challenging enough, and offering a bit of empathy can go a long way, not just for parents like me, but for all guests who might find themselves in a...

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