Starbucks — Restaurant in Muharraq Island

Dear Starbucks Management,

I am writing to express my deep disappointment regarding the service I recently received at one of your branches. As a loyal customer who appreciates Starbucks for its quality and customer experience, I was shocked by the level of rudeness and disrespect shown by one of your staff members.

The staff member in question — a Filipino employee with long hair — was extremely unprofessional. From the moment I approached the counter, there was no greeting, no acknowledgment, and certainly no courtesy. Instead of showing the welcoming and respectful service that Starbucks is known for, this individual displayed a dismissive attitude, avoided eye contact, and even turned their back while I was speaking. Their behavior came across as rude and careless, as if customers did not matter.

What was even more disappointing is the lack of basic respect. Greeting customers politely is one of the simplest yet most important parts of customer service, but this staff member failed to do so. Instead, I was made to feel unwelcome and disrespected. This kind of behavior is unacceptable for a global brand like Starbucks, which prides itself on warmth and hospitality.

I truly do not understand how such staff are recruited or allowed to continue representing your brand when their behavior directly damages Starbucks’ reputation. Customers come to Starbucks not only for coffee but for the positive and comfortable experience — and staff members like this ruin it completely.

I strongly urge Starbucks management to take this issue seriously, review the conduct of this staff member, and ensure proper customer service training is reinforced. No customer should be treated with such disrespect.

I hope you will address this matter promptly, as I would like to continue visiting Starbucks without feeling unwelcome...

I have been visiting Starbucks, Amwaj for the past 21 months, and the experience has been exceptional thanks to Art, Mohammed and Richard. They all greet me with warm smiles and genuine enthusiasm. It's clear they enjoy their jobs and care about customers. They are attentative, ensuring that my order of packets of French press coffee beans are ground to perfection everytime. Overall, the teamwork and positivity of Art, Mohammed and Richard transform a simple coffee run into a delightful experience. I left with not just a delicious drink, but also a smile on my face. Thank you team for your outstanding service! I will be...

I’m a regular customer at Starbucks, but today I had a really bad experience. One of the staff members his name is (Art) acted like he owns the place. He was extremely rude, had a bad attitude, and spoke to me with zero respect. No greeting, no smile – just pure arrogance like he didn’t want to be there.

As someone who comes often, I expect at least basic courtesy. This kind of behavior makes people feel unwelcome. If this is how regulars are treated, I can’t imagine how new customers feel.

Very disappointed. Starbucks should seriously train their staff better. I won’t be coming back to this branch if...