Bare with me here, I try not to write reviews but this place really needs to hear this feedback.
Everything was fine in the beginning, there were 6 of us, we were seated quickly and everything was going fine. It was going fine until we were basically ignored for 10 minutes waiting for menus.
Still despite the brief wait, we were still hopeful and happy. We placed our drink order with a young man with dreads, we still hadn't decided what we were having to eat when the young man rudely let us know that, "there were other reservations, so we needed to know right now."
okay. we can appreciate people being on a time crunch. so we ordered and waited patiently for our food.
here's a key piece of information: we got 4 jerk chickens, two with plantain and fries, and 2 curry chickens, one of those had plantain.
we waited for about 45 minutes for 2 cokes, 2 daquiris and 6 waters to come out. then waited around an hour and a half for our food.
when our food came out, we were missing our plantain, and one of my friends was missing his meal entirely. we asked one of the other servers about the missing plantain and she told us that, "it came on the side, so it will come out after." okay. we nibbled away at our meals while we waited for our last friend to get his meal.
a few minutes later, our server from the beginning came out and let my friend know that his chicken was, "still being made and will take 10 minutes." okay! perfect! so we ate, a little ticked off at how long everything took, but still not fully upset.
we got upset when the same young man came back and told my friend that there was no more chicken and that he should get something else.
if you knew that there was no chicken why make my friend wait 15 minutes for food that was never going to come? he ended up having to wait another 10 minutes for his food and, "it wasn't even that good."
remember the plantain that was supposed to come? it never did. and honestly, that plantain was the only thing that was going to save that meal for us. we opted to not even bother with it and ask somebody to take it off the meal.
when we finally asked for the bill, we were absolutely shocked to see that plantain that never touched our table was somehow on the bill, and a charge for gratuity was also added onto the bill.
plantain we never received and gratuity for the worst service possible. alright.
we kindly asked our server to take the plantain off of the bill in which he responded, "that easy", snatched the receipt out of my hand, crumpled it up in front of my face and shoved it into his pocket. no apology. no acknowledgement of the mistake. a simple, "that easy."
whatever. we paid the bill, we paid the undeserved gratuity- but we were ABSOLUTELY NOT letting them keep our change. tell me why it took 20 minutes for us to get change. when all we wanted to do was leave this restaurant, we had to stand up and be blatantly ignored by our server who KNEW that we were waiting for our change.
Our server finally acknowledged and sent over the same woman who told us our, "plantain was on the way." to give us our change. and she rudely let us know her opinion of the situation, and how she believed it to be a tip, so she didn't feel the need to give it back to us.
a tip for what? we already gave you your gratuity. surely she nor her colleague believed themselves to have done a good job that deserved a tip. we promptly left once we got out change. good riddance.
reggie, this experience...
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