Fratelli — Restaurant in Houthalen-Helchteren

Had a bad experience here. I have celiacs disease, which means gluten (wheat) will make me very sick. I called Fratelli's ahead and asked them if it was at all possible to prepare gluten free food for me. They told me it was no problem at all, they could provide me with a safe, gluten free meal. When we arrived at the restaurant I made sure to tell them again that I needed a gluten free meal because I have celiacs. After our main dishes were served, including fries and Mayonaise, which I'd already dug into, one of the waitresses casually let us know that she'd bring us some gluten free Mayonaise in a moment. I just about dropped off my chair cause I had several fries with the wrong Mayonaise, which had been placed by my plate. She got a colleague to talk to us who told me he had seven waitresses there and they couldn't possibly all know that I needed gluten free food. Then he pointed out to me that the sauce which was on my plate was also not gluten free. I asked him why it was on my plate. He told me that that was the reason they served it 'on the side'(on my plate in a small bowl) and that I shouldn't just assume that everything they served me was gluten free.

He did not apologize for serving me food that made me sick. Only after I walked away to catch my breath and calm down from this horrible discussion did he try to make it up to us, at which point, I was understandably done with the situation and we went home without finishing our meals. I am currently sick in bed because of the Mayonaise.

If you've got celiac's disease, skip this...

Het eten is zo zacht en goed van smaak, gewoon hemels. Alhoewel ik het eerste gerecht dat ik er at gewoon top vondt heb ik altijd moeite om wat anders te nemen omdat ik niet wil loslaten aan de gevulde inktvis maar wil ook weer wat anders de kans geven wat ook lekker lijkt en aangenaam verrast worden. Maar als ik het dan toch doe dan word ik weer meegenomen op een ware reis van smaken en ervaringen en heb ik weer een lievelingsgerecht erbij.

Service altijd vriendelijk en zeer gastvrij. Wij komen altijd heel lastminute binnen lopen om te kijken of we kunnen eten maar toch desondanks de drukte is er meestal wel een plekje vrij. Er word wel eens een klein babbeltje gemaakt wat toch wel als gezellige ervaring voelt. Goed samenwerkend team. We...

Great Italian eatery and I really appreciated that they continue to serve great fresh and tasty food all through the day. Good upscale dining, not cheap but well...