Mt. Wilson Restaurant — Restaurant in Alberta

I was at this place over the weekend, and the customer service was atrocious. Two female staff members—one at the counter and the other in the restaurant—were beyond rude. There’s a small white microwave next to the tea area, and apparently, they don’t let you use it for personal items. Fine, if that’s your policy, but if people aren’t aware of it, there's absolutely no need to be rude, defensive, and aggressive about it. How about some basic respect? I can’t even imagine how these people would treat someone who doesn’t speak English as a first language.

One of the women came right up to me, all because I didn’t read some random sign about not bringing food. Instead of politely telling me the policy, she got right in my face, talking down to me like I was some kind of child. “You’re not allowed to use the microwave; we have signs everywhere!” Her behavior was absolutely disgraceful.

After leaving, I was so upset it ruined my entire trip to Banff. The anxiety this woman caused me over something as trivial as a microwave is unforgivable. This place either needs to retrain their staff on how to treat customers with a basic level of human decency, or they should hire people who know how to interact with the public without being rude and condescending. I will never stop here again, and I’m disgusted I even have to write this. Emotional damage over a...

Lovely mountain views!! We had breakfast and dinner here. I love their Eggs Benedict, the best hollandaise sauce I’ve ever had and i’ve had many because i love poached eggs. The eggs were poached medium which is exactly what i asked for. The veggie omelette was huge and came with hash browns and a delicious multigrain bread. Our server at the breakfast was very friendly and provided great service, however the service during our dinner wasn’t good. Our server took our order and brought out the food, but never refilled our waters or ask how our food was. Our dinner was delicious though. Lamb chops were perfectly cooked and delicious and the sides were great. Pasta was good too but the bread that came with it was absolutely delicious. Their food is pretty expensive but fair considering the remote location. The restaurant’s vibe is quite old...

This experience, never again This was hands down one of the worst dining experiences I’ve ever had. The service was slow and unprofessional, the food was terrible, and the décor looked like it hadn’t been updated in decades.

I ordered the Caesar salad and French onion soup – both were way too salty. The Caesar dressing was so thick and strange it was nothing like any Caesar I’ve ever had (and not in a good way).

The buffet was closed before the posted time, leaving us with even fewer options.

Worst of all, they let us add a tip without telling us gratuity was already included. That “oversight” cost us an extra $80 money that feels completely stolen.

Save your time, your money, and your taste buds, eat...