Stardust Restaurant & Lounge — Restaurant in Alberta

Hi, I usually don’t leave any reviews. But this will be my first time. So tonight (March 26 2025) we had placed an order and thought nothing of it. An incident occurred that wasn’t necessary. A simple “I’m sorry, I made a mistake. Here’s your refund” would have been a whole lot better than, being told our numbers will be blocked, and we won’t be allowed to order from stardust anymore. We usually order from stardust for supper, when we don’t want to cook. But that will change. We are loyal customers. Anyways

Well, no more ordering from stardust. Since Sani wanna throw a fit, over her own mistake. Paid over 90$ for an order, we didn’t ask for. And she refused to refund us, and said she’ll block our numbers so we wouldn’t order from them. Therefore, stardust just lost two customers.

I went to in, and told Sani, we only ordered 1 layered nachos and if I could get a refund for the second one. She refused and told me, stardust don’t do refunds. We bickered for a minute. I thought it was pointless, so I asked for a manager or supervisor. She insisted we made the orders wrong and wouldn’t refund me. So I walked out. To make matters worse, she lied about me, saying I called her nasty names. Which I didn’t. She kept saying “we made that mistake and not her.” It was pointless arguing with that lady. I left but could see inside of the restaurant and when I saw a guy standing there. I asked who he was, and I was told “that guy was asking what was going on.” That’s when Sani changed her attitude and said she’ll give us a refund back.

I never experienced this kind of treatment before and I did not like it. What upset me more is when, I asked for a manager or supervisor so I could ask for a refund, on an order that sani made a mistake on. She pointed to her name tag and sarcastically said “my names Sani, report me all you want. But look the office doors are closed”

I wanted to call and report it. But I decided I’ll just leave a review instead. Do better Sani, try not to make anymore mistakes and blame the customer! That wasn’t professional. Even lying so you won’t get in trouble.

Stardust was our go to, for supper. But we are done...

Update August 2020: STILL Absolutely Fabulous! My 3rd meal in a week, and each time I was served fresh ingredients, which were cooked to perfection! Also, SD may be the only restaurant offering their full-menu. Thank you, from somebody whom loves healthy food

I had the potato cheese soup. It was actually really tasty. Unfortunately, it was a lukewarm. I also had the peppercorn steak with mashed potatoes, and if the vegetable medley was frozen(as another review had mentioned), it sure as heck didn’t seem it to me. The garlic toast was grilled perfectly. Could use more garlic butter on it. (only four stars because of the lukewarm soup and not enough garlic butter on the garlic toast otherwise it would’ve been a five star) The atmosphere I found very appealing, and the chairs were super comfy in the lounge. Also, my server and I’m sorry I can’t quite remember It was either Remi or Reggie. Was a great server and made sure I had everything I needed. I had a couple of Old fashions and they tasted great (they had the orange peel twist, but missing a cherry or two(my preference) the bartender...