Tim Hortons — Restaurant in Alberta

Worst Tim's in Alberta. Not only can they NEVER get an order right they will ask you to wait in the drive through then let 3 other cars ahead of you. You order 1 item. "Yeah, wait" one car goes ahead "what." 1 item ordered "yeah. Wait." Another car goes ahead. Some days you'll sit there for 5 minutes just to place an order. Or the person in drive through has absolutely no idea what you're saying. Then when you get to the window it's wrong and they argue with you that isn't what you ordered. Or you could have someone working the drive through who can understand simple orders. I have never seen this level of incompetence and lack of basic understanding. There's a lot of times we have to go in the building because the order is wrong or missing something. Staff needs retraining or new staff. It's the same people everytime that make...

The staff have always been extremely polite and well mannered during my visits, unfortunately that is the only positive thing I have to say about this particular location. Nearly every single time I order, I am always told to wait so they can check if they have the items I have requested. Most of us are well aware that this is a ridiculous strategy they use to make their drive-thru service times look better. My biggest complaint is the complete lack of care taken when preparing food. There is next to zero consistency here. In my experience the food is always slapped together and a mess. Often my drinks will be less than full as well. I have attached a photo of a wrap I ordered for lunch today. It had less than half the normal filling and was...

I would love to give this Tim's a good review but unfortunately they have proven unworthy of a good one.. let me explain.. These guys refuse to serve a human being walking up to the drivethro window which is quite angering especially to truck drivers who's rigs obviously don't fit through very well!! But what turns me off more is if you come rolling up with a bike or any type of wheeled object that has less than 4 wheels they say it's the same as walking up so riddle me that!!? I'd say that's way to political altogether cause if you go to McD's just up the street they love to serve waddling customers!!🤷🏽‍♂️ I will say a big congrats to them for upgrading their seats a bit tho (hence the 2 stars, otherwise it would be zero...