Their Wine Wednesday promotion was a complete bait and switch exercise. Advertised as "Bottles of Wine" half price, in reality, it turned out none of their wines on their previous menus were included. Instead they showcased a bottle of Yellow Tail Pino and the Cab for 20 dollars. Surely experienced restaurateurs wouldn't think the customer would swallow the bait into this low valued wine as being one that's worth 40.00. In all the many years of working & dining at restaurants with "Half Price Bottles Of Wine' as a special, always had their regular wine list as the selection to choose from. Clear openness in advertising is always the better way to go in customer retention, returns ,reviews and especially in these times when people are trying to support the local restaurants. Fairmont Hot Spring needs to do much better to stay afloat these days to attraction the limited resources people have to spend dining and don't need to do the bait and switch and screw...
Read moreOur family of 8 came here for dinner tonight and we were we greeted by such friendly conversative staff! We sat in the solarium area with a beautiful view of the golf course. The draft menu while smaller was perfect, it had many great options. Many of us were torn on a few menu items and so as couples we each split our meals.... Blown away! The food was absolutely incredible! We are from Alberta and eat out semi often and I can't believe the quality of the meals everything we had was absolutely phenomenal! I wish we found this place before our last night of our vacation but what a way to end it. The service as well was incredible and we loved how the staff interacted with our kids and our table. Thank you for a memorable meal on our final night of our...
Read moreWent for Lunch today- food was below par. Ordered a Ratatouille Strudel which was bland and with no flavor, tarragon was over powering the dish. Sent the dish back and asked for just mashed potatoes. Husband got steak which was ok. Mashed potatoes with the steak were excellent until I got my side of mashed potatoes and they were filled with salt. Sent that back too. Unsure if the chef was just not having a good day but wouldn’t recommend eating here especially due to the fact that they still charged the full amount for the Ratatouille when it was sent back- I did eat some but it’s customer service to ensure if you don’t have a satisfactory dish that you don’t charge the client full price. The waitress was very nice and pleasant which is what is...
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