McDonald's — Restaurant in Atholville

For me to leave a review like this, it takes a lot. I dislike doing negative reviews, but it's absolutely warranted here.

This review is specifically regarding the evening of August 26st, 2023. I've always had good service from the ladies in the past

Went in to grab a quick coffee. It was quiet, yet I waited alone at the cash for 5 mins as the young fellow was filling the counter directly in front of me. Then finally he decides to come to the counter to take my order Ok, no prob, I get it, sometimes we all can get distracted. All good.

But then, he stands there , no greeting, hello, or cordial word. Just looks at me as if I was a nuisance for being there. Ok, fine, maybe he's just having a rough day. I get that too.

I order a small coffee with 1/2 cream. Easy stuff. He enters it in, still with no acknowledgement, just apathy. I'm starting to get irritated now. Customer service, at it's most basic level, still exists, right?

I proceed to wait another extended period of time (5-6 mins?) while he stands there aimlessly before he decides to make my order. Keep in mind, it's not busy, I checked. Empty inside, 3 -4 on shift, and I think 1 drive thru order. Still, I'm a patient person. I'm trying hard to give him the benefit of the doubt.

Finally, he puts my coffee on the counter without as much of a "here you go", or a simple nod.... zero customer service. I grab my coffee, walk out, only for the proverbial "icing on the cake"....the coffee is both lukewarm (almost cold) and not what I asked for (1/2 cream). I chucked in the garbage as I left, no way I was doing that again.

Now I've worked retail in my younger years (over 10 years). I know what it's like and how tough it can be at times. And I've seen bad service in my days, by man....this is below a 1. I'd give it a negative score if I could.

Absolutely won't be back there. If that's what it's like for a coffee, I can only imagine what it's like...

December 14th 2021 4:06pm Drive Thru. The gentleman who took my order and served my food to me at the drive-thru must have been the most polite, friendly and pleasant to deal with McDonald's worker I have ever ever experienced. It was a pleasure to deal with this gentleman and his exemplary behavior and service was the perfect example of exactly how a worker should be in the food service industry not to mention a perfect example of how people should just treat others in society in general. Thank you McDonald's drive-thru worker for showing us that happy decent friendly people truly do...

McDonalds in Amherst N.S. needs a lot of work done inside the restaurant it is starting to look dirty inside and that play area is dirty and not ffit for anyone to play in there the kids pee in there and it stinks it needs to be closed down.McDonlids in Amherst only thinks off the play area and a lot of the older people are not going there anymore because of all the kids but that is all they care about. I think they need to do something with the restaurant and clean it up better...