Tim Hortons — Restaurant in Beaconsfield

Love Tim’s and never thought I would write a review about any of them but it seems to me that a few of them on the West Island have changed hands in the past year . This one though is the worst . The employees are great and very friendly but the new owner or manager not sure? extremely unfriendly . Does not smile and doesn’t seem to know or care about customer service !! One time he was doing something behind the counter while I was waiting to order and looked at me a few times but completely ignored me so I just left , the man behind me also left leaving the store empty 😳 I understand this is not fine dining but greeting your customer is the first thing you should do when they walk in and with a smile please . Went back again this week end ordered a breakfast wrap , same guy again . My wrap was so small and cold he never bothered to heat up the bacon ? Again service without a smile as a matter of fact he looks like he’s annoyed and doesn’t like his job. Also not sure what they are putting in my coffee these days but it doesn’t taste like sugar it’s really sweet and bitter . So mr Owner of this Tim’s I know it’s a good business but and people still come but beware stop cutting corners and be friendly you will eventually lose a lot of customers . Will not go...

I’d give this places service a -5 star review if I could.

As a previous Tim Hortons team leader and having a friend who worked at this tims in particular, their service is horrendous.

When ordering through the drive through, no hi, no bye, no please advance, no thank you. All that was said is “Tim hortons” & “advance”

Usually if one ordered a few honeys, it is given in a bag. In this scenario I was given the honeys by hand and had to specify for a napkin and stir straw. No bag for my wrap either as if I’m supposed to throw the garbage on my car floor.

Instead of telling you they don’t have potato wedges for the farmers wrap, they’ll just give you potato wedges and mayo instead of chipotle. If you’re expecting one thing, you should get that thing and not something completely different. After calling in and complaining about that they’re only response was “we just got our hashbrowns so we’ve been putting potato wedges in peoples sandwich’s all day” (ruins the taste)

Bugs always flying on the pastries

I could go on and on but i doubt they would actually listen and change their bad procedures that they have been...

DO NOT GO HERE. Terrible service, unprofessional employees with little to no customer service experience, slow, and CONSTANTLY make mistakes. Instead go to the Tim’s up St Charles near Super C (another 5mins driving but worth it), their service is much better. This is the absolute worst Tims location I’ve ever been to. I live 5 mins away and regularly come to this location, but the last year/2 years or so it has gone fully downhill. they have messed up my order the LAST FOUR TIMES I came in through the drive thru (making a Farmers wrap with no hash brown and random extra sausage instead, making a breakfast BLT sandwich with beyond meat sausage instead of bacon or on a bun instead of on a bagel, giving me a chicken salad wrap instead of a Farmers Wrap). one employee in particular is extremely unprofessional - they messed up my order (again), I asked her to make a new sandwich, and then she tried to charge me for it!!! Excuse me??? i PAID already for a sandwich that YOU messed up, and instead of just making me a new one i’m supposed to pay to fix...