Pizza & Donair Hub — Restaurant in Borden-Carleton

Mixed feelings..

When I buy food from a restaurant I look for quality and consistency. Both of which are difficult to find here sometimes. Not to say that it isn't here, but it's definitely not whenever I order.

My biggest concern and reason for reviewing is food safety and the questionable hygiene/upkeep of this location

My most recent visit was for a pickup order. After I arrived, a staff member came back from the kitchen to process my order. The person processing my payment was wearing the gloves they came from the kitchen wearing. After my order was processed, they returned to the kitchen work without removing the gloves they used to touch the cash and debit machine. This same person was the one to assemble my order after I paid.

From the checkout counter, you could see the kitchen is visibly grimy. This matches the grimy and run down appearance of the dining area. Though, the dining area gets a bit of a pass on my eyes as we live in a rural area and in the aftermath of the Covid-19 restrictions it doesn't appear the dining room is used much if at all.

Another experience that leaves me questioning my decisions to spend money at this location is regarding portion sizes. More than once, when ordering a pizza with extra toppings I have received a very sad idea of what that might be. At the very start, I expect any pizza place to outshine what I can get on a delicio grocery pizza. Or at the very least.. out shine little Caesars When the amount of toppings recieved on a pizza charged as "double pepperoni" is less than what you get on a discount pizza and for double or triple the price it's really hard not to feel ripped off. Especially since prices are still going up!

I'm a fairly conflict adverse person And as much as I'd like to call someone out for poor hygiene practices or questionable portions; Especially when it comes to my food. I simply cannot find it in me. There are many factors in situations like these and just to blatantly call someone out isn't fair to them. Plus, to decline an order and to ask for refund based on the staff practices/portions only leaves me at a disadvantage since I have a hungry family at home expecting me to return with food.

This Pizza & Donair hub location is so close to my house that the convenience weighs heavily in my decision making if I plan on ordering food. The downside is I feel like every time I order here I take a gamble with my money and with my health.

On the bright side.

The staff are friendly and are willing to modify your order within reason. The place is open later than most things in the area which is also nice.

I just really would like to feel a bit safer...

Problems: • No ice • Everything in disposable containers including condiments & silverware • No small subs (only large available) • Guy doesn't understand what they have - potato wedges on menu but don't serve - subbed French fries • Quesadilla - no sour cream, didn't tell us until it was put in front of us • French fries - tasted frozen then fried, just okay, hot bit not crispy • Gave us something we didn't order! Discussed getting the vegetable simsoas, did NOT order, they weren't good or terrible, spicy - "I don't know what to think of that" • Chicken Sub Very little chicken, small pieces, no cheese (we ordered with cheese), asked for spinach instead of lettuce and guy was very confused • Guy who took our order made our food, just one person

• Bathroom: • Faucet cap wasn't on - nearly burned myself on the hot metal trying to get it on • Toilet in front of sink, very tight space • Window had stickers all over it • Poorly lit (one bad and small light)

TLDR; Skip this place unless...

This place is literally the worst, just order and go to Summerside to save yourself the headache, this location is an anomaly; they never answer the phone. 4/6 times over the past 3 months no one picks up whether it was ignored or forwarded to their very full voicemail, each time you try and order you have to call at least 5 times.

The other two I had to call 3-5 times to be able to order 2 pizzas. Both times I got it, the food was really good but it's an absolute insane thing to deal with when you're main profit of business is predicated by your ability to pick up the phone.

Not to mention the inside of the shop is a derelict horror and looks like a place you'd be nervous to pick up any form of food from. You're the only pizza spot in Borden that doesn't mean you should set your bar so...