Pizza Hut — Restaurant in Brockton

Edit due to quick response from manager: Manager just called me (8:00pm), very polite, friendly and apologetic and wanted to make things right. I do appreciate the call and will consider possibly trying Pizza Hut again.

Placed order online at 5:30pm was instantly given an estimated delivery time of between 6:00-6:10pm which was fine. Email confirmation said delivery time is 6:04pm at 6:15pm I clicked on the progress link which said our order had been delivered. Our order definitely had not arrived, I gave it a bit longer and called them at 6:30pm, the man who answered was very rude and dismissive - I was polite, I wasn’t inpatient, was just calling to nicely inquire on the whereabouts of my order since it does say it’s been delivered. He cut me off to ask for delivery address, cut me off again before I even finished saying the address and he said “there are 15 to 20 deliveries in town and one driver. Delivery is going to take longer than half hour.” And that was it. Pizza finally arrived at 6:57pm. Pizza was good though so, it’s pretty unfortunate that we won’t be ordering from here again simply because of the man who...

Was very disappointed with ordering from pizza hut wed feb 5th. The pizza was the thinnest crust pizza i ever ordered . I ordered thick crust , 1/2 and 1/2 large...what an embarassment when i opened it to serve birthday guests! Skimpy cut pieces in an oversized box, crust overcooked and hard . They said there was pepperoni on the pizza but you had to dissect thru the pizza to find and... They call those chicken wings shame on them they were small nuggets... Wont be going back for sure Because of the language barrier it took three staff members to understand my complaint I will say though all three were very polite and apologetic to...

Last experience wasn’t good but thought I’d give it another try, everyone has off days after all. Placed our order at 4:10pm for delivery at 5:45-6pm After 6pm I called the restaurant to ask where our pizza was. I had to repeat my name several times, was called “Amanda” and was then put on hold. Pizza finally showed up while I was on hold. That’ll teach me to pay and to tip 20% online but then again I will definitely not be ordering from Pizza Hut again. There are several other good pizza options...