The Greenhouse Café — Restaurant in Burlington

My wife’s friend and she went to the Greenhouse Café at 3:45 PM to grab food for four children, not realizing it closed at 4 PM (since the museum stays open until 5).

Right away, the staff member didn’t say hello—just snapped, “We close in 9 minutes.” I said okay and asked for some baked goods. There were only two muffins, so I asked if they had more. His response was short and unhelpful, and when I explained we needed enough for four kids, he was just as rude. The kids ended up ordering hot meals.

When he brought the food to our children, he put it rudely in front of them.

We then overheard him telling his coworkers he was in “go mode,” but still that is no excuse to be rude to paying customers.

We came for a nice experience and spent $70 to be at RBG that afternoon but were made to feel like a nuisance. I really hope the café works on this so that visitors feel welcome instead of rushed out the door.

I must say the food was very good, our children enjoyed it. It’s the service that ruined what was a...

The service was absolutely ridiculous.The girl with dark hair would not honour the membership discount and stated the card was only valid at the Rock Garden bistro?? We have been coming here for years and never had a problem like this before. She did not heat up our sandwiches (like we have always had done before) she stated the sandwiches will taste "gross and sticky".. We asked her to heat them up as this is how we've always eaten them.. finally winning the argument, she did so ....they were crispy, and the cheese was melted perfectly... The service is absolutely ridiculous. I would not suggest going here unless you want to put up a fight with the staff over how you would like your $30 sandwiches heated.. the girls this past week were lovely.. very polite! I don't know what happened with this one??Prices could be more...

My husband and I had lunch at the cafe today and I have to say that both the food and service was mediocre at best. I ordered the beef pie with Caesar salad and while the flavour of the pie was good it was mostly gravy with I swear two scraps of shredded beef in it. I’m still feeling nauseous after eating that so called Caesar salad that was not as described at all and more like a dole prepackaged salad mix. My husbands burger was the thinnest piece of overcooked meat I think I’ve ever seen, excluding a McDonald’s happy meal. It’s coming back to me now why it’s been two years since I dined in this establishment. It in know way compares to the previous caterers or the ones from years ago that actually knew what...