Domino's Pizza — Restaurant in Calgary

Update: October 16, 2024 I have made two phone calls to talk to the owner at this store and have offered to leave my name and number but they are obviously not sincere about rectifying this at all. The employees I spoke to question why I wanted to speak to the owner and never took my name or number. I asked 3 or 4 times if I could leave my name and number and the response was the same. After my review 3 of their employees left 5 star reviews for this business to try and hide mine, I know this because I have dealt with 2 of them on the phone and one is mentioned in a review. That is also deceptive and I no longer wish to rectify this. I will deal with corporate instead.

On October 11, 2024 I was trying to order from a coupon on their home page. The coupon states ANY feast pizza for $19.99* with the little asterisk beside it. I saw that after getting off the phone with a young lady who could not clearly get what ever point across she was trying to make. She wasted her breath as I could not understand most of what she was saying. I am under the assumption that when it says any feast pizza it means just that and regardless of the asterisk it should be honored as such. Apparently it depends on how many toppings and what pizza it is so it is NOT any feast pizza for $19.99, the Extravaganzza I was going to order was $27.00. Very deceptive of you to do this to your customers. I am a frequent customer of this location and after being told she could not help me I went to Papa John's and spent $61.00 with them instead. I am super disappointed and I will post my original review of this place as well. I will not order from here or any Domino's again because apparently they rule by a corporate decision that is set in stone. Please enjoy your pizza elsewhere.

Original review: 5 stars

Order from these guys quite a few times. Fast friendly delivery. Great pastas and cheese breads. Thin crust pizza was free today because you get points to purchase it. Today's food was especially terrific - ordered the brownie... omg...

I have used them many times and mistakes have happened but such is life. I ordered online and saw the delivery driver out front my house proceed to drive off without delivering the pizza. So I called the store first time was put on hold for 5 mins then hung up and called back again and a lady answered and was very rude blaming me for the driver leaving. No one came to my door which she said he did. Then she said they called multiple times and said I was unavailable which I called her on that lie and also 2 mins after she hung up on me because she said I will send it back out and I said I will not pay full price for cold food we need to come to a arrangement and I wasn't waiting another 40-60mins for a fresh pizza and sides becuase i have hungry kids a random number decided to call my number and wouldn't answer when I called back. Just poor customer service 100%

Update changing to 5 stars There manager norrie I don't know how you spell it called me and comped my order a apologised for the person who answered the phone in the first place. This man is a perfect example of great customer service and is a great representative for the...

This week I placed an online order for delivery as I have many times prior. I was unable to get to the door in time so the order was left on the doorstep as instructed by myself. Once I got the order inside I realised the wrong pizza had been delivered. Of course mistakes happen, so I called the store to get it resolved. I got passed around a few times and eventually spoke with an extremely unprofessional woman who told me “it was impossible” that I had received the wrong order as she recalled cutting my pizza herself. She couldn’t comprehend that it would be possible for the delivery driver to mix up orders between her cutting said pizza and it getting delivered. She said she would need to speak with her manager, and that I could expect a call back - no one called. Having understood they likely got busy, I called back the next day - same response “someone will call you back”. No one called. It’s quite simply an embarrassing way to operate a business. Do yourself a favour and support a local business that actually cares such as...