Tim Hortons — Restaurant in Colwood

This was seriously the most ridiculously, completely needlessly bad experience. There was NO ONE in the store except one door dasher. There were no other orders up waiting and somehow I waited 10 minutes for my English muffin "double toasted" and it's not even once toasted. There is no way this English muffin saw the inside of a toaster. The manager (?) "Josh" was too busy talking loudly and self importantly to a potential applicant (who arrived after me) to notice how long I was waiting. There were from what I could see 5 staff working.. one washing windows and two behind the counter and at least one somewhere in the back I had to ask twice if I could have my coffee which was just out of reach but clearly mine while I waited. I hope the door dash business is booming because I don't know how anyone would walk in here to order...

Honestly this Tims is laughably bad. The service is terrible. Came at 9:45 on Sunday morning - tons of staff yet no one is working? There are literally only teenagers on staff with a major attitude problem. Witness two young girls straight up argue with a skip delivery driver. One said “it’s not my job” when he asked them to make an order. Our food sat getting cold just out of reach while 5 staff members just stood around staring into space. When we finally got the order it was wrong and apparently they don’t have what I ordered?? Not sure why the guy didn’t mention that when I ordered it. Anyways drive the extra 5 mins to go...

Been here multiple times and im upset because the lack of compatibility with the Tim’s App. The system seems to purposely add small changes to an order so the offers become void. Example of not offering a Carmel Ice Capp or Lattes, only offering Caramel Toffe drinks in substitute. Something I have only seen when custom ordering and they seem to be the same drink from different location caramel beverages. Considering it is so close to a highschool ad many customers try to apply coupons but they are rejected because there’s an extra portion of milk added free of charge automatically, the coupon system needs...