Subway — Restaurant in Coquitlam

2 stars — only for cleanliness. The place is spotless—so clean it almost gave me chills. That’s the only reason it’s getting any stars at all. We visited around noon on a Saturday, and surprisingly, both the oven and proofer were turned off. That was already a clear sign of what was to come. As our subs were being prepared, I zoned out, wondering how I could politely ask for fresher bread. I regret not speaking up and asking for it to be replaced. One of the subs we ordered was a meatball sub, and unfortunately, the meatballs were not fresh. That was disappointing. We also got a cookie, and thankfully, that was the only item that met the standard of being fresh. But the bread? It was clearly from the night before—stale and unworthy of being served, especially when a fresh batch had already been baked for the day. If you’ve already baked fresh bread, why serve the old one? People dine in not just for food, but for the experience. Sadly, that experience is deteriorating fast here. Cleanliness alone won’t make up for poor...

I had a horrible customer experince at this subway today. The staff mixed up making our sandwich order, which is quite an easy problem to remedy and instead she began accusing myself and my son of not correcting her before she made the sandwiches. I politley requested that they prepare the sandwiches that we ordered, and instead she continued to imply that we could have told her that she was making the wrong sandwiches. This all sounds very trite and silly I know. The fact of the matter is she went on and on asking us the customers to stop speaking and and listen to her lecture us on how we could have prevented her mistake. Ive never experience such short sighted customer service in any capacity and I would not reccomend that anyone put up with the awful behaviour we uad to endure just to receive 2 sandwiches.

Burke mountain...

Despite the store being lovely (very grateful for its location!) and clean, I tend to have repeated bad experiences with the staff. They have added a tip function on the machine, and even when you choose to tip, there is a minimum tip you must choose. The problem with this is that the staff get noticeably cranky when you don't choose to tip. For me I don't find it necessary to tip at a Subway. I work in retail myself and would never expect this. One lady (who was cheery until I didn't choose to tip) slammed my sandwhich down onto the counter. To be honest, the majority of the staff look disinterested and like they don't want to be there. I feel intimidated everytime I go up to pay now because of the...