Sweet Thea Coffee — Restaurant in Delta

So disappointed in my experience this morning. This is more of a message to management than to the public at large. Up until this morning I would have strongly agreed with previous reviewers. Love their almond croissant, excellent coffee, nice to have another option other than Starbucks. Well at 6:10am while Starbucks customers are being happily greeted by their baristas I get this gruff and curt not open yet response. Almost 6:30 before they started taking orders, I know this because I like to be at my car by 6:30 for the 7am sailing. The two staff members seemed unprepared for the opening even then. Personal disappointment was they didn’t have my almond croissant. Coffee wasn’t brewed, and when it did finally get brewed they had no milk or cream out. When I asked for it they plopped it on the counter essentially saying you put it out for us. Galling beyond that was I thought what anti Social behavior just as I noticed the employees hoodie was printed with an anti social message. Why is this person even hired to interact with the public. To the owner, you have a great little business here, maybe call a staff meeting and reset...

This place always has a line up so I thought it would be worth the exorbitant prices. I was really early for the ferry so I came in and was relieved to see the place totally empty - no line! The baristas were all chatting and took a minute to notice me - fair enough - maybe it was a busy morning.

I ordered a breakfast wrap and an americano. I asked them to heat the wrap up it was barely warm when she gave it to me, even though no one was waiting. This was after having to remind her twice which wrap I wanted. I asked for room in the americano (because of how my thermos closes), and specified how full I wanted it. After a few minutes my americano came out almost humourlessly full. Meanwhile the station was totally trashed - evidently hadn't been wiped down in a while, cream/milk aren't labeled, things spilled and napkins empty.

I get that it's nice to have a minute to reset and chill out between the ferry rush, but these folks need to prioritize getting reset before they totally check out, and maintain standards for their service. With four people behind the bar and no line up, this was beyond...

This company cares nothing for its customers! I burned my hand badly when the flimsy lid popped off coffee I ordered at the Ferry Terminal location while on holidays. None of the staff helped when I asked for cold water and when I finally took it upon myself to go behind the counter and run my hand under the sink I was told by one of the baristas that I shouldn't be there! No one had any first aid knowledge. I was only offered Solacare and told again that I probably shouldn't be behind the counter. (I had no other nearby access to water!!!!!). No one took down my information even when I asked if they needed to fill out an incident report. After later filing a complaint with head office, I got a phone call from the sales rep with a weak apology, an admission that responsible and qualified staff are hard to come by, and a hint that they would be sending me a "gift" in the mail. Two weeks later, there has been no follow up and nothing in...