Tim Hortons — Restaurant in District Municipality of Muskoka

Hwy 11/12 Next to the Esso. When we placed our order, there was an error so that when we went to pay we noted that we received only 1 of 2 farmers wraps. We had to wait for the other. Though I was friendly all the way through, the young girl at the window took offence. She refused to allow me to use my Tim's Rewards card when we paid for the missing wrap. I thanked her directly as I took the wrap and she stared at me wordlessly. My daughter could see the expression on her face clearly as she leaned forward in the seat. It was as though we were aliens.

I mentioned it to a gasbar attendant where I live the next day. She said that surprised her that I would cross paths with someone attending me... Her words based on her personal experience knowing me as a regular... "But you like everyone. I can't imagine you telling me you were upset at being treated poorly, because you're always friendly!"

Sorry. No photos. I was just too shocked at the woman at the window to absorb...

I usually stop at this Tim Hortons (2329 ON-11, Gravenhurst) whenever I’m traveling on the highway. It’s a convenient and popular location, and overall the experience is good. The staff is genuinely polite and helpful — my coffee once spilled by accident, and they immediately offered a replacement for free, which I really appreciated.

That said, the cleanliness could be improved. The store and especially the washroom could use more frequent cleaning, considering how busy this location gets. Also, there seems to be a shortage of staff — I noticed the same person taking orders and preparing them, which caused delays for other customers.

Despite that, the staff do their best and maintain a positive attitude. I’ve always found them friendly and supportive, which is why I keep coming back. A little more attention to cleanliness and staffing would make this...

worst drive through experience of my life. the three individuals working on sept 6 10:30 pm kept arguing when we asked if there were plain donuts that were glazed for 5 min as one server couldnt clarify all three started yelling over the intercom. 2 were indian and one was an older caucasian lady. as we received our food and payment we were checking our food and the caucasian lady came to the window and again annoyed.

as tired customers coming to get a quick order from tim’s after a 4 hour drive we didn’t want to deal with not one but 3 extremely rude tim’s workers who couldn’t even take a simple order without an argument.

have polite workers willing to work the night shift or close the tim’s down. edit: there was no cars in the driveway so they were not busy especially since all three workers were free and not doing any work to come on...