Chez Louis poulet et pizza — Restaurant in Drummondville

Their self-order machines only have the chicken part of the menu, and the prices on their actual menus are seriously out of date (a cupcake and coffee costs 5.50$, instead of the 3$ that's advertised on the monitor). Their promos mention over 20 specialty and signature pizzas and poutines, but you can actually only see a select few types, and only their signature ones

Took almost an hour to get our food because only one of the two waitresses did any work, running everywhere while the other one just stood there looking pretty

The tables were sticky, we asked for napkins to at least wipe them relatively clean and never got any

When we finally got our food, we had a headache from the super loud arcades and pinball machines up on the second floor, and the food itself was a mixed bag : what was given to us was easily twice larger than their advertised formats, which would usually be good but in this case, it was quantity over quality because the chicken was dry and the "jalapeno inferno" poutine had no heat whatsoever, and tasted (and smelled strongly) only of old, cheap oil (to the point where I'm now back home, and I can still smell it on my clothes)

On the other hand, the Thai poutine tasted great.. but most likely because it uses commercial sauce instead of the garbage they cook themselves

Overall, this only gets two stars because you can get a week's worth of meals for a decent enough price by ordering a "large" poutine.. if you don't have any sense of taste...

First of all, no welcome as we entered nor goodbye as we left. Wait of at least 40 minutes over poutines and a sandwich when there was close to no one in the restaurant. Dirty tables to wait at, overall crusty place, only bottom floor is open but practically all tables were dirty. No one even offered to clean the table before we eat either. The guy serving us also had his whole crack showing the whole time we were there waiting and eating which wasn't a great experience to say the least.. Also the bathroom cleaning sheets was blank so i assume no one cleaned it. Food was good but very expensive and not worth it,...

Aujourd’hui (05 septembre vers 13h40), j’ai vécu une très mauvaise expérience de service chez Chez Louis Poulet et Pizza.

J’ai passé ma commande directement sur votre site officiel, payé en ligne et reçu un courriel de confirmation avec mon nom bien indiqué. Lorsque mon copain s’est présenté pour récupérer la commande, on lui a refusé la remise car il n’avait pas le courriel de confirmation — ce que je peux comprendre.

Cependant, quand je me suis déplacée moi-même (malgré que je sois malade), la serveuse a insisté à plusieurs reprises pour dire que ma commande était une commande Doordash, alors que j’avais bien mon courriel de confirmation provenant de Chez Louis Poulet et Pizza, et que je n’ai jamais commandé via Doordash. Elle m’a même demandé un sac Doordash pour pouvoir me remettre la commande (ce qui n’a aucun sens), puis une pièce d’identité pour une commande déjà payée et confirmée.

J’aimerais comprendre : si je n’avais pas eu un sac Doordash chez moi, m’auriez-vous refusé ma commande malgré mon paiement et ma preuve de confirmation ?

De plus, en partant, je suis restée polie en souhaitant « au revoir et bonne journée », mais je n’ai reçu aucune réponse, ce qui démontre un manque flagrant de courtoisie. Pour un commerce qui travaille avec des clients, la base reste le service client et le respect. Peut-être serait-il pertinent de sensibiliser ou former le personnel à ce niveau.

SERVICE CLIENT A REVOIR...