Tim Hortons — Restaurant in East Gwillimbury

Very disappointed and will not be returning. The 'manager' was rude (whoever was working there around noon on March 10, 2024). I was treated disrespectfully and will not be returning to this location (gas station at Leslie/Greenlane). In addition to making me feel like an item I ordered being out of stock was MY fault, they kept closing the window on me. I get that it's cold, but if someone is at the window, and they have their car window open being exposed to the cold, AND there is already a problem, they should be trying to appease the customer, not making it worse by being rude. By contrast at the nearby Starbucks, they told me "I am going to close the window for a sec while I get your drinks, is that okay?" In the end, there was no "thank you", no "sorry for the inconvenience", nothing at all. Just a scowling face turning away and a closed window again like a door being slammed in the face. I am always treated better at other places and will ensure my money is spent elsewhere going forward. Very disappointed and will not...

So i always stop at this location after work every morning however on the 18.02.22 i ordered my regular farmers wrap without egg, i always watch them made the wrap because of the egg allergy. So they were in the process of making other wraps before mine, the cook proceeds to my order with the same gloves as she has previously use to make orders before mine touching eggs, i stop her "remember no egg! And you can't give me that wrap because you're handling eggs with, her reply was i already making it. I then said to her don't want it , they were will to make a fresh one but the hash brown was finished and would take 10mins to be ready, i said ok I'll wait..... I waited for 30mins and if i hadn't said anything probably would be longer however on receiving the wrap i said thank you and leave quietly... The problem there was the color of my skin! No joke! I won't even stop there for gas nor lotto...

July 9, 2024 Around 9:47 am , white mature lady at the drive thru window was very rude , zero customer care, Ethics , irresponsible, disrespectful. Don’t know she was manger or supervisor, she is not fit for this job, To the owner please trained your staff for customer service first , I ordered ( order #159) july 9,2024 , I paid the full amount for 11 coffee cups and and was handed over 10 cups and while asking politely the missing cup , lady at the window with full of attitude and disrespectfully said clear the drive thru and park your car and come inside and check your order , what is missing as we don’t know your order , How come they charge full payment and don’t know the order ,...