I went there a couple nights ago. I was there with my girlfriend and my friend. They only had one wait staff on and she must have been over worked. We ordered our food. My food and my girl friend’s food was really good but my friend’s food was not. It may have been the cut of meat for my friend’s food. He ordered the hot beef and gravy. It was very tough to chew.
I ordered the steak sandwich with fries and Caesar salad. It was good but the waitress forgot the gravy. We kept trying to get her attention and she was not coming over at first. So my girlfriend called the front counter and was chewed out by a worker at the front. We were told his name was Wile. I couldn’t believe how rude and aggressive he was towards us as a group. He told us the phone was for customers and not to call on the phone. His nostrils were flaring and he was looking really upset and looked like he wanted to fight.
After eating (my friend did not eat his food). We went to pay. Wile was going to charge us for my friends food as well. I informed him that it was sent back twice and my friend did not eat his. Wile angrily agreed to change the bill to remove my friend’s meal from the bill. Wile talked some more and ranted on about how my girl friend phoned the front and how angry it made him. I told him that there’s a certain level of service expected when dining out and you don’t talk to customers like that.
I was really disappointed in the dining experience because of this rude confrontational man. This was my friend’s and my first time back there in a couple years and it was ruined. We used to go there very regular and always used to be treated well. I don’t think we’ll be going back again. The waitress would not give us his name and seemed to be defending him. We were only told his name was Wile and Wile implied that has uncle...
Read moreUsed to go here often when we lived close by. Although the prices have increased significantly some of the food was great, some not so much. Our friends ordered the famous lasagna which they said was as good as ever, but not cheap at $21 each. I had seen on the website while searching for a restaurant that they had a steak and shrimp special. An 8oz NY strip and 2 skewers of shrimp for about $27. When we walked in on their chalkboard they had the same special for about $33. I asked and showed the waiter if this online special was still available and he said; "yes the $33 is our weekend price and also for those who don't go online." To myself and my wife we're both thinking, did you just say that out loud? Wow, anyway the food comes out, it's 8:30pm and we are all ravished. Although the flavour of my meal was okay, I did not get a striploin steak, it was a sirloin cut, and it was maybe 6oz. The waiter never came back to ask how our meal was or how the steak was prepared. I asked for medium rare and I received medium well. We were hungry and continued eating and he didn't return until he came to clear plates. In case you're wondering I spent some time as a meat cutter at Safeway and at a large grocery store in the Caribbean when I was much younger. I know my steak cuts. 2 lasagna, one steak dinner, one souvlaki chicken and a bottle of decent red wine. With tip, $140 and nope not worth returning for whatsoever. It's sad that it's so difficult to find great service and value which was so prominent years ago. If I happen to hear from the restaurant, I'll post...
Read moreI love this restaurant. A friend introduced me to this place several years ago and it’s been a favourite of mine ever since. This is not a place where one goes to be seen. (There are no paparazzi lining the sidewalks!). This is a local, family run restaurant that has been there for many years. It’s exterior is plain and the restaurant is almost hidden away in a small shopping complex, down the road from Londonderry mall. The interior is warm and friendly, as are the waitstaff. When I want to go someplace just to relax, to sit and visit with friends, while enjoying a good meal - this is where I go. When our meal is finished, I have never felt rushed to leave or to ‘clear the table’! As for the food, it’s delicious. The menu is a pizza and steakhouse menu, but a very well done pizza and steakhouse menu! Lots of choices, but I have to admit that my favourite order is to start with the breadsticks and meat sauce, followed by the baked lasagna with meat sauce. Delicious and the meal always arrives piping hot. I usually end up taking half the lasagna home with me, for dinner the next day. (Reheats very well.). If you’re looking for a place with gourmet one bite dishes, loud hip music and wild designs on the wall, this is not your restaurant. If you’re looking for a place with good food that arrives piping hot and in large portions, served by friendly, smiling waitstaff (who know their menu, by the way), in a relaxing environment- then this is...
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