We ordered online for pickup at 4:05 pm. at the 869 Maloney Blvd location in Gatineau. Moments later, a young man called to tell us there was absolutely no bread left, none! My boyfriend asked how we could get our refund and he responded by saying that we had to cancel the order on our end using the app. Nowhere in the app did we see how to cancel our order. We drove there, and as I walked in, I noticed all the bread, so I asked why he called to tell us he couldn’t fulfill our order. He said the bread had just been taken out of the oven, but clearly that was a lie as there was bread stored away, and yes fresh bread that was on the counter. I told him to make our subs and I also told him I would be contacting the store manager. He made my subs like a bully and didn’t say a word to me. I then proceeded to pour my fountain drink and only water came out. I told him there was no ice tea, he told me to pick something else. His his name tag said he was an assistant manager! This was by far the worst service I’ve ever had at this location. He clearly didn’t want to work, just lazy. I will be reporting him to Subway and leaving reviews.