Town & Country Restaurant — Restaurant in Guelph

Very disappointing first visit, which will be our last. Our greeter was great, but that's where the good service ended. The visit was my 2 daughters, my granddaughter and myself. One daughter order chicken souvlaki, one a BLT, while I ordered the steak (medium rare) with a side of mushrooms, and my granddaughter got the kids cheeseburger. Her burger came out and it was HUGE so we thought maybe it was a good sign. The fries were pretty decent. However, my steak was well done and the chicken for the souvlaki was rubbery. The waitress (Emma L) forgot my mushrooms and when she brought them she just threw the bowl on the table. Meanwhile, 2 drinks on the table we completely empty and never once did she offer to refill them. We asked for an extra slice of tomato for my granddaughter which took about 10 minutes to get and again, she threw it on the table. She only asked once how the food was and we'd only had it about 2 minutes. Not even long enough to let it cool a bit to try it. Half way through finishing my steak, I was pleasantly surprised to find a nice long hair in it. I didn't mention it as I should have because the service sucked up to this point so I knew nothing would have been done about it. I'd have been lucky to get an apology. We finished our meal and waited at least 10 to 15 minutes for her to finish her conversation with her boyfriend before she even acknowledged we were done, even though she looked at us prior to going over to talk to him. Once she did come over, it was very evident that we needed a take out container as my granddaughter had barely touched her burger, but one was never offered to us. She didn't asked at all at that time how things were. Just as we were about to leave, her boyfriend was leaving and she proceeded to kiss him goodbye which I find very unprofessional. While the prices were decent, the service and food sucked.

You can see in the photos the steak was far overcooked and if you look close enough in the picture without the fork, you can...

We had waited for the reopen of T&C and looked forward to our first Saturday breakfast there in some time due to fire. I truly wish i could report it was worth the wait but unfortunatly it was not. I wish i could attribute the horrible experience to how busy they were but they had probably 3 or 4 times as many staff as they used too (i counted as many as 12 ) and as any frequent customer will recall, they were always very busy on Sat & Sun and only had 3 or 4 servers and the old fellow and maybe a helper at the grill. Unfortunatly they failed horribly on the quality of service and food. We were seated in a reasonable amount of time but things went down hill from there. The waitress in our area attended to 3 tables that were seated well after we were and all had their orders taken and delivered long before us. I could understand if it was a different server, but she was the same person who brought our coffee and menu's as well as the other tables within our area.There was another couple who were seated before us and unfortunatly didnt get their order taken until after us. There are times when the reward is worth the wait but It took 47 minutes to get our order and when it arrived although warm the food was very hard and dry like it had been sitting for an extended period of time. Certainly not at all what one would expect of food just off the grill. The thing that made the T&C so popular was how quick the service was and how very good it was. Very very disappointed and although i wish them the best we...

My experience in this restaurant was definitely not pleasant nor the food was good. I came with my wife, mother, mother in law and my baby son. We chose a table for four and I put my son, who was in a car seat, on the ground. A lady came and told us in a very unpleasant way, and without saying "good morning" or "excuse me", that "you can't put this, referring to my son, on the ground; you can move to another table". I was satrtled at first of what to do because I was not offered a solution, so I ended up moving to another table and putting the baby car seat on a chair. I work in health and safety and and I totally understand the tripping hazard she was referring to, but the way I was told is definitely not good.

Now the food is where things get terrible. Due to food alergies, I asked the server to replace bacon with turkey slices, which they have on the menu, however they refused to do so eventhough I was willing to pay the differnece. The greek omelette was burned. The florentine eggs benedict had egg shell pieces. The pancakes are under cooked. The fruites were old and pale. Lastly, the coffee is really not hot enough.

I chose this place according to the reviews, however, I should have gone to the restaurant I...