Tim Hortons — Restaurant in Halifax

Subject: Unacceptable Customer Service at Tim Hortons Dunbrack St, Halifax

I am writing to express my extreme disappointment and frustration with my recent visit to the Tim Hortons location on Dunbrack St in Halifax, specifically regarding the behavior of Evening Supervisor Harman and the owner/management's policies.

On October 27, approximately 9:50 PM, I ordered a medium steep tea double double and requested a medium glass of water. To my astonishment, Supervisor Harman informed me that she was instructed by the owner not to provide medium glasses of water, only small ones. This restriction is unacceptable and demonstrates a blatant disregard for customer satisfaction and basic hospitality.

As a paying customer, I expect to be treated with respect and have my reasonable requests fulfilled. The arbitrary limitation on water glass size, without any clear justification or communication, is a stark example of poor customer service and greed-driven decision-making.

I implore the owner and management to reconsider this policy and prioritize customer satisfaction over petty cost-cutting measures. If the concern is water waste or cost, a simple solution would be to offer medium glasses of water at a nominal fee, allowing customers to make an informed decision.

I have reported this incident to Tim Hortons management team and expect a prompt response and resolution. Until then, I strongly advise potential customers to think twice before visiting this location, as they may encounter similar unprofessional...

The staff working drive thru in the morning is great! This is not about them. I went through on Friday at 3:36pm and I got 2 bagels and a muffin and 3 drinks. The girl at the window was rudest I have ever had. I come to this time hortons every day since I live around the corner, and I hate it there after the morning staff leave. My bagels were burnt and when I told the girl they were burnt she rolled her eyes and said that's how they come,if I don't like it then don't order one. Then, when I asked for her name to speak with her manager, she told me there name are confidential and then slammed the window shut on me. I refused to leave the window, and Isaiah came over and spoke with me, and he was wonderful. There was no manager on and when I tried to call the store they wouldn't answer the phone, when they did answer the phone after I called 4 times they just hung it up and didn't actually say anything. These girls need an attitude check, and if they feel they are better than anyone, then they shouldn't be working at tims. By far, it is the worst customer service ever. Stuck up, snotty,rude and completely disrespectful. Thank God they have good staff on in the morning (Brooklyn is the best part of the morning coffee run. She is friendly and bubbley and makes mornings great)cause that's what's saving this restaurant. All these new younger girls that keep getting hired are EXTREMELY rude and not worth the time to wait 20mins for cold coffee...

Worst experience ever. I will usually never write a review online for any business operation but some people have made a mockery of the food industry. Placed a mobile order at 5 AM for breakfast meal, and was asked to wait for 30 minutes because their baker hasn’t come in yet. Obviously I am getting late for work, so I asked to get a refund and was told that their manager has just went across the street and is coming back. Waited for 5 minutes but no sign of anyone coming to assist. Person at the window Himanshu told me that next manager will come at 5:30 and she can refund my money back. I can bet this person was probably high or drunk because the words coming out of his mouth doesn’t make sense at all. He just asked me to wait for 30 minutes to either get my food or my refund, and it didn’t even sound odd to him at all. This was supposed to be quick service food chain and here their employee is asking me to wait for exact 30 mins. I left the store without food and without my money. If someone from the store is reading this review, u owe me money or atleast my breakfast meal (Order No: 9600, Date: January 15, 2023).

Later on, I spoke to their Supervisor Vanshika, and she told me same thing, they can’t do anything. Regarding my refund, she wants me to come back to the store but I live 9 kms away.

Safe to say I got robbed my Tim Hortons.

Worst experience ever. Hopefully this reaches to...