DETOUR YHM — Restaurant in Hamilton

The lady who works here is amazing! She’s so good at her job. Whoever employs her should give her a raise:) I wanted to get something for breakfast. The options were: breakfast wrap, egg and bacon English muffin, breakfast muffin, chicken pastry and sausage roll. I was concerned that they would be soggy and not fresh. I asked her about breakfast food and she said everything is good but she recommended the muffin. She also added that she would heat up the food in a convection oven, not a microwave, which is important to me. I chose the muffin and she put it in the oven right away even while she was helping another customer. It was delicious. Full of eggs, cheese, kale and bacon. Yum! She gave me ketchup and napkins. It was like she was reading my mind the whole time. And she was cheerful and happy about it. This lady should teach courses on how to provide quality customer service. Such a positive way to start the day before heading out on a 4.5...

We came to the airport at 2pm for our 4:25 flight. Ordered 2 adult beverages from Fairweathers brewery (glad they used local brewery) then we purchased sandwiches for our flight. Heard our flight got delayed and ordered 2 glasses of wine. Then our flight got delayed another 2 hours so we ordered another 2 glass of wine and West Jet offered vouchers so we purchased snacks for the resort and flight. When I asked for a few ice cubes for my water container the manager wanted to charge me for ICE CUBES!! I was very disappointed and disgusted! That is just rude! I tipped each time we had service and to ask for a few ice cubes for my small water container just seemed out of line! Not...

What would you do??

I do a ton of flying out of Hamilton. This trip my flight was delayed by 5 hours. The airline gave me a $10 food voucher. When I chose to go to Detour, for a coffee, muffin and cheese, it was .10 cents over. When I said I didn't have change and didn't want to put .10 cents on credit, I asked if they had .10 cents. They said no.

However, their tip jar was full of change!

When I asked if I could have .10 cents 2 of the 3 batista said no. And were so rude about it! --- I was so shocked by their no, I told them to cancel my order.

As I continue to book flights out of Hamilton in the weeks and months to follow, I won't return to...