Tim Hortons — Restaurant in Hartland

It was the slowest service I ever received. Waited almost 30 minutes for 1 sandwich, 2 wraps, 2 pizzas and a soup. I understand that people have to be trained and might be slow, but when you have people waiting for their food, the person doing the training should help to fill the order. There were 2 other customers behind me also waiting for their orders. What was more upsetting about the experience was when I went up to the counter to ask how much longer, the employee with the nose ring informed me that it was a really big order and that the person was training, I mentioned we had to be in East Brighton in 15 minutes and she rolled her eyes at me as she went to check. We had to eat our food in the car on the way to our...

I placed an order via the app for pick up through the drive-through. At orders are guaranteed to give me an email receipt. I often forget to ask at the window. I had to wait 20 minutes for The Omelette bites I ordered. The staff will be 10 minutes when I was at the window. I'm not sure if they just don't make any or they just didn't have any at that moment. For that, I blame the apps inability to properly check with the restaurant, even though the app does say it checks. At 15 minutes I entered the restaurant and I was told 60 Seconds. 3 minutes later I received my full order. I work in a retail environment so I am completely understanding. I wish the app was more reliable when it comes to product...

I arrived here and saw the drive through line up was at the road waiting, I decided to go in side. I witnessed 2 people in front waiting to order and 2 people waiting for there orders... After 15 minutes one person had there order taken infront of me and one person got there order which was a medium coffee... I left after 20 minutes and decided to chance the drive through. That's when I noted the time I was waiting already... Now 10 more minutes in drive through. Which didn't seem unreasonable with 8 cars ahead of me... If there were another choose of coffees else where near by... I would have def. Chosen it .. this place needs some management and maybe an audit from head...