Buster's Pizza & Donair — Restaurant in Heritage Valley

ABSOLUTE WORST PLACE – RUDE, UNHYGIENIC, AND A COMPLETE SCAM!

I have NEVER experienced such disgusting behavior from a business in my life! My husband went to pick up our order, and not only was the staff unbelievably rude, but they also insulted and abused him for simply asking for the order as we had requested. Instead of handling the situation professionally, the worker started yelling and cursing, saying, “Take it or throw it, we don’t care,” and even had the audacity to say, “You are not a customer to us!”

And guess what? The OWNER was just as bad—rather than correcting his employee’s horrible behavior, he joined in! He mocked my husband, laughed in his face, and refused to fix the order or even issue a refund! So not only do they treat customers like garbage, but they’re also running a scam by taking people’s money and refusing to give it back when they don’t deliver what was promised.

As if that wasn’t enough, their food preparation is absolutely disgusting. My husband saw the worker making pizzas WITH HIS BARE HANDS, NO GLOVES, touching everything without a care for hygiene! It makes you wonder what else goes on in their kitchen—this place is a health hazard waiting to happen.

This business is a COMPLETE JOKE—rude staff, an arrogant owner, zero customer service, and absolutely no hygiene standards. They steal your money and treat you like trash. If you care about your health and your dignity, STAY FAR AWAY!

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DISGUSTING FOOD & HORRIBLE CUSTOMER SERVICE – AVOID AT ALL COSTS!

This place is absolutely TERRIBLE! Not only was the customer service the worst I’ve ever experienced, but the food handling was completely unhygienic. I watched the worker making pizzas WITHOUT GLOVES, touching all the ingredients with bare hands—who knows how unsanitary their kitchen is! It was honestly disgusting to see.

When I simply asked for my order the way I requested, the worker and the OWNER refused to fulfill it, acting like I was the problem. Instead of providing any kind of service, they straight-up ABUSED me, saying, “If you want the order, take it, otherwise throw it.” They even told me, “You are not a customer to us!” What kind of business talks to paying customers like that?!

The arrogance and rudeness of this place are beyond belief. They clearly have NO respect for customers and NO standards for food safety. If you care about basic hygiene, respect, and decent service, STAY FAR AWAY from this place! This business doesn’t deserve a single penny from anyone.

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Honestly this place doesn't even deserve a 1 star. Went in today for the first time today hoping to be happy but that didn't g as planned. As my friend and I walked in we actually saw more flys and mosquitoes inside than outside. We literally saw flys on the wrapping paper, on the vegetables which weren't covered and in the soon to be used pizza boxes. They were everywhere. If you proceeded to look up there we're literal swarms of mosquitoes by the light. Sure I understand maybe a few. But theses were really alot. I think this place to take the time to clean up because I don't think flys touching food is great at all and especially under Covid times. Even when my friend and I were the only ones there to order no one had even greeted us despite waiting over 5 minutes. Service wasn't bad but really could have been better. And after all this when I did get my food it was cold. I bit into the jalapeno popper and the cheese inside was still cold and tasted bad. We ended up only taking a bite and throwing it out since we didn't have time to go back in fix it. It was a...