Boston Pizza — Restaurant in Kindersley

Walked in....they ALL ignored us (assuming because we are Asian) and looked at us as if they didn’t know what we were. Two of us were holding Tim Horton’s cups that we had from before and the older lady at the front told us “we serve hot chocolate here” so we put our Tim’s cups back in the car.

We got there at about 2:00pm and we were given a small lunch menu and a Holiday page, and when I asked our waitress, Brandy, if we could get the full menu, she rudely told me that if I want the supper menu then tell her I want the supper menu! In Calgary, our Boston Pizza’s do not make us call their menu a “supper menu”. They give us the menu and if it’s lunch time, they might give us the lunch menu as well. Brandy was obnoxious and seemed to be annoyed when we asked for the full menu, because apparently, we were supposed to know to call it the “supper menu”. Personally, I think I would choose the term “dinner menu” as it sounds much classier.

When Brandy asked us what we wanted to drink, we ordered water (we are not big alcohol drinkers and we typically order water to drink), and she seemed mad that we were only ordering water.

We decided from the beginning that we were not going to tip Brandy because she was so rude.

We were all getting up out of the booth, all except the one paying the bill. When he did not tip her, she stood beside the booth chair where he was sitting and would not let him get out for a few seconds. She then came running after us and met up with the other two of us at the front door and rudely said “do you know we have to pay for you to sit here?”, and she proceeded to go on about how its money out of her pocket. I responded by saying “we had horrible service”, to which she yelled “you are a horrible person!” as we were walking out the door.

We got in our car, and she came storming out to our car and when we rolled down the window, she said “just so you know....you are not welcome to come back here!”

This is exactly how it went, no exaggerating or leaving out anything that was said either by her or us. We did nothing to disrespect her or be rude to her and certainly nothing to be “banned” from Boston Pizza!

I didn’t think a waitress had the right to refuse patrons soley because she did not get a tip, and trust me, we ALWAYS tip!!

Awful experience!!!! BRANDY, the server needs to practice better control of her temper - especially at her place of employment when dealing...

Visiting Boston pizza was a great experience in the past in Calgary but this one is definitely not worth any of people’s time or money. We walk in and was looked at like we were stupid, from the (host/possibly manager as she looked older and was wearing different clothing the the servers). We waited there for a few minutes until we were asked “can I help you” as if we were not there to eat and then she told us to go put our half drinken Tim’s coffees back in the car because “we sell hot chocolate here so you can’t bring that in”. We were then seated with a small lunch menu in front of us and no normal menu with more options on it. Then we met are horrible server brandy, she came up and asked us what we wanted to drink and when we all said water she got upset and left with a very sarcastic okay. Then when she returned we asked her if there was a normal menu to look at and she corrected us immediately saying “you mean the supper menu”, and we said “no just the normal menu that shows all the restraunt food options” and she said “okay so the supper menu” and then had to very Rudely point out to us, as if we were 5 that we have the lunch menu and I will grab you the supper menu. At that point we were not impressed at all. This was possibly the worst service and treatment that we have ever experienced so we decided not to tip and trust me we always tip! When we got up to pay the bill 2 of us started walking towards the exit as the other one was paying the bill with out a tip. When he was done paying the bill Brandy stood at the booth entrance for a few seconds not letting him leave. When we proceeded to exit brandy ran up to the front and rudely said “you know I pay for you to sit in our restaurant” and we responded “we had horrible service” to which she responded “you are a horrible person”. Since we are not classless people and don’t have bad temper like Brandy we proceeded to walk out, and then Brandy felt the need to then storm outside to our car and say “just so you know you are not welcome back here” .

Terrible experience!! And none of this was exaggerated! Brandy need to learn good customer service and learn to...

Come to Kindersley lots for work and this is a pretty regular spot for me. Last night we walked in at 10pm, we didn't even open the menu and orders our usual Appy hour wing order, a while later, the server brought out a regular order for myself to the tune of 13.99 and a double order for my friend to the tun of 20.99, as opposed to $5 per order.

we started eating and asked our server if they were the Appy hour ones we asked for when she returned (certainly on use for starting to eat). She said she assumed because we didn't ask for an Appy hour menu, it was not Appy hour wings, she assumed we wanted the regular.

Overall, push came to shove and she decided to argue with us as opposed to mending the situation appropriately, even after we asked o speak with a manager. The manager came, and clarified what she had been told by the server. She claimed Appy hour isn't that popular so unless people ask for an Appy hour menu, it is assumed they want the regular order of anything. Communication issues or not, a single order of 8 wings for 13.99 vs. 2 orders of 5 wings for $10 is common sense, and you would think a server would suggest it to a customer if the situation came up. At the end of the day, I would certainly leave 1 star for this experience, however, the manager eventually gave us the wings under the Appy hour pricing to alleviate the issue, and I will therefore give it a 2.

I was frustrated with the amount of arguing went into justifying the communication error before any attempt to alleviate the issue. Could be an off day as we have had great service from the exact same server.

Maybe make the giant Appy hour in the front door more noticeable?

If you go, make sure you are clear with your order, and make sure zero...