Tim Hortons — Restaurant in Kingston

Ordered coffee at the drive-thru, after which my child decided they did in fact want a drink (parents know kids can be indecisive sometimes). Got to the window and asked to add a bottled drink to my order, to which the girl working would only shake her head "no", she wasn't acknowledging my question in any other way so I repeated it while she still just stared flatly at me shaking her head. At that point she said "you can't order at the window", I have NEVER experienced this before, and it isn't like I was ordering a sandwich, I was asking for a bottled drink which would have taken 2 seconds to grab and add to the total. The rule is ridiculous in itself, but in addition to that the worker's demeanor in acknowledging what I was asking her and dealing with the situation appropriately was absolutely abysmal. Customer service training needs to be conducted at...

I'm at this Tim's a lot. And unfortunately that just means I can't get the food I want 9 times outta 10 they r out of buns or bacon or turkey or bagles. Whoever is doing the food orders here needs to step it up and order enough to make it through the day. The service from several of the young girls that usually work in the afternoon and weekends is so bad it's ridiculous. They are rude and are in no hurry to take your order especially when you walk in and they have 1 person at the drive thru. The only upside of this location is a gentleman who I believe is named Mike. This guy works harder and with more dedication to his job than anyone else. And he does it with a smile. This is the kind of employee that should be fully in charge and Tim's the company should be having him train...

Absolutely, unbelievably AWFUL. The floors were dirty, the tables were dirty, the staff were sullen and dirty. My spouse and I were taking our mothers out for a Sunday coffee and we, unfortunately, took them to the Middleton Tim Horton's. I asked a staff member to clean a table and she wiped all of the crumbs on the table into my mother's coat. The muffins were over cooked and dry. The Baker there had a filthy dirty uniform on, looked like he needed a shower and a shave and when I complained to him about the state of the restaurant, he laughed in my face whereupon I discovered he also needed to brush his teeth. It was LOUD and Dirty in there. I will never ever never go back to that...