Subway — Restaurant in Kitchener

I wanted to order online on app but I could not select toppings because of some issues in the app so I just came to the store to order 2 subs online and choose toppings there in person. It is today at 7:20pm. There was a lady working, I do not know her name. I asked if I could select the toppings there as app has issues. She straight away said no we cannot do that subway does not allow it, I mentioned but the app has issues itself and it does not allow to choose toppings on the app. She did not like it, but said okay I'll do it only this time. I thanked her, then she just started adding toppings rapidly and at the end, just cut the sub in half and packed it in like 2 3 seconds. It didn't even occur to be She packed it. I asked please grill it and she said you did not ask. I said you did not even ask and rapidly just cut it and wrapped it. It was rude. She said we do not ask people if they want to grill or not if it is sub. It was a bad experience. I like food from this store but this is not the way they should handle a genuine request. I hope she gets to learn from the...

Unfortunately, my experience at this Subway location was unacceptable. I order a toasted Great Canadian Club and received a Turkey sub that hadn’t been toasted. When I pointed out the mistake to the staff member that made my sandwich, she simply looked at me with a blank stare until I begrudgingly accepted the sandwich. There was no acknowledgment of the error, and no solution presented. Considering how incorrect the order I received was, I was incredibly frustrated when I had to pay $12 for a soggy sandwich I had no desire for. I understand that mistakes happen, and that’s completely fine, but not offering a valid solution to a customer who has not yet paid for their food is simply unacceptable. I considered declining the sandwich and leaving the restaurant but I did not want the business owner to lose money because of one employee’s lack of effort. I’ve written over 200 reviews but this one has left me feeling the most disappointed. For obvious reasons, I would recommend avoiding this...

I ordered subway here today. The lady working night shift around 9 o clock, made the order and one of the subs dropped off on the floor, out of wrap. The lady asked me if I want the same sub or the new one. I told her to make new as it dropped without wrap on the floor.

She was loud “YOU HAVE TO WAIT FOR THAT”, gave unnecessary and rude expressions. Staff should understand the meaning of hygiene.

Secondly, I suggest the MANAGER to check your cameras so you come to know about, how your people are behaving with customers. Will never order...