Tim Hortons — Restaurant in Laval (administrative region)

Just had a very disappointing drive-thru experience/customer service by 3 ladies. We ordered ice cap, French vanilla, chicken wrap, muffin and a donut before getting to the window. Once at the window, we asked if they could add 2 small pink lemonades, one large regular lemonade and 10 Tim bits to the order. We then paid and the girl at the window gives us 3 regular lemonades, when we said we asked for pink lemonade, she said there was none with a smirk…feel like she should’ve told us that their were none when we asked for them originally. We still took them. Waited in front of the window for the rest of the order (the wrap, donut, muffin) and a different older lady opens the window and says to us : IF YOU WANT TO ORDER SOMETHING ELSE YOU NEED TO GO BACK AROUND and We explained that we literally were just waiting for the first part of our order !! She then got back in and another girl gave us the last items and we were starting to leave when she screamed : MR. CEST 16$!! So my boyfriend backed up and explained that he paid once and doesn’t understand why they didn’t include everything in the first payment. I’ll tell you why, because all of those ladies were confused :/ None of them apologized for any of the little mistakes that were made throughout the...

I visited this Tim Hortons recently, and despite seeing plenty of staff behind the counter, the service was incredibly slow. It’s confusing how such a well-staffed location can struggle with efficiency. To add to the inconvenience, the mobile order system has been down for a long time, which forces customers to wait in lengthy lines when this should have been a simple, quick process.

The cleanliness of the dining area was another major issue. Garbage bins were overflowing, and many tables were left dirty, making the place look neglected. It's clear that maintaining a clean environment isn't a priority, even though it should be basic practice for any food establishment. Worse still, I observed staff members drop coffee cups on the ground and then place them back on the counter as if nothing happened, which is a major hygiene concern.

I know Tim Hortons will likely respond with the usual copy-paste reply like they do on all one-star reviews, saying, "It's concerning to us. Please fill out this complaint form." Honestly, instead of repeating the same generic response, they need to take real action by improving management and training their staff properly. This location desperately needs change to live up to basic...

I would like to say that I have been a client of this specific Tim’s for 4 years now . As it is on the direct path to my office I go every morning for my same medium coffee and sometimes even again on my way home .They know me and it’s usually the same morning staff . Today I got to the order intercom and noticed i didn’t have my Wallet so I continue to the window and asked the same girl that has been there for years if I can bring it in the morning and she said sorry no.I was shocked ! frankly not to sound entitled but I know the service industry really well and it didn’t feel good to know that I’ve supported a particular business every single day and tipped the staff there every day and they couldn’t front a medium coffee to someone they clearly see every day . I would just like to say that I won’t be going back there again for my coffee and you can let the French window girl that karma saw the gesture she did not make today . Also side not she is very rude and mocks and insults regular clients as the leave...