Tim Hortons — Restaurant in Laval (administrative region)

I’m a regular at this Tim’s since it opened. When it did open I had a bad attitude guy at the drive through. Never saw him again. Today I stopped by to get a sesame bagel with butter. I stressed the fact I want it bien grillé. When the girl gave me the wrapped bagel I took the time to look at it. Well it wasn’t well grilled. So I handed it back to her and she yelled at me saying it is bien grille. Twice. If we do it again it will be burnt! What?!!!!!! You yelled at me? Are you kidding me? She gave it to the person to grill it once more. The teller came back, opened the window, practically threw the bagel at me, didn’t look at me, just closed the window and that’s it. Like really? Who hires these losers? I spent almost three dollars for a bagel with butter and got yelled at and disrespected. I never take the time to write these situations but this time it...

While my review may be just one of many, I believe it’s important to highlight this incident in the hope that it leads to more recognition for hardworking employees. During a recent drive-thru visit, I noticed the manager, who was cleaning the asphalt, stop his task to squeeze between my car and the window, only to loudly reprimand the staff for what he felt were delays in order times. The emotional toll this took on the employee was clear, and I felt compelled to offer her some encouragement to keep doing her best despite the situation.

Here are my suggestions to improve the work environment:

Managers should address performance issues privately, away from customers. Constructive feedback should be delivered without demoralizing language. Motivating employees through positive reinforcement and incentives will yield better results than...

I recently visited a restaurant that left a bit to be desired. While the service was generally quite good, the staff seemed to be stretched thin on the day I visited. There were long waits to place an order and to receive our food, despite the fact that the restaurant wasn't particularly busy. Additionally, the restaurant seemed to be closed during its listed open hours on more than one occasion.

Despite these issues, the staff were all very friendly and did their best to ensure that our experience was as pleasant as possible. They were efficient and attentive, and the food itself was of high quality. However, it's worth noting that the low staffing levels and inconsistent hours could be a major inconvenience for some customers. Overall, while the service was good, there were a few too many hiccups for me to give this restaurant a...