Tim Hortons — Restaurant in Lillooet

Went here today with my spouse, there was already a customer waiting in line to order. After five minutes, A drive thru worker walked past, saw the three of us, walked away. Another five more minutes and now a man is behind me in line, so there are three groups waiting ten minutes. Finally, a customer who is eating at a table goes to counter and yells at staff that they have customers waiting. The same drive thru girl came and started taking our orders. Once I sat with my food, I asked my spouse to go ask for ketchup, again the staff ignored him standing at the counter, finally he got some after five minute wait. When we finished eating, I wanted to use the restroom, the door was locked. So I went back to the counter to ask for a key, multiple employees saw me standing at the counter and nobody helped me. Finally I started saying hi to all of them, raising my voice asking to get some service. All they said was there is no key...so I went and all doors were locked except handicap washroom. I used this washroom which was filthy. The table and chairs were also unclean. Many worker, none of them serving customers, or cleaning...... Pretty annoying to spend your money in a place where the staff don't appreciate their customers or their business. I'll go somewhere...

I recently visited the Tim Hortons location and had a mixed experience. The staff were friendly and welcoming, which is always a plus. However, the noticeable issue was the severe staff shortage. There were not enough employees to efficiently manage the orders and customer flow, leading to delays and a bit of chaos.

Despite the staff's best efforts, the lack of personnel made the experience less than ideal. I hope they can address the staffing issue to provide a smoother and more enjoyable experience for customers in the future.

Key Points:

Friendly staff Severe staff shortage impacting efficiency and customer experience

Recommendation: Increase staffing levels to improve service efficiency and overall customer...

Made a mobile order. Was not ready when I got there people after me in the store, got their order before i did. What the use of ordering online if who came in to the store 10 mins after me get their order before I do. All I ordered was a coffee and soup. My coffee order was not even ready. They only made my coffee, after I asked about it. And that was after they gave me my soup. It was 20 minutes between my online order and when I got my order. Still online orders are slow in coming, I was told by another customer if you do mobile order you must make it known to the staff. For some reason they don't notice mobile orders on they...