Tim Hortons — Restaurant in Masstown

I am new to the Masstown. I'm also someone who drives out of town for work 5 days a week, so a fast Tim Hortons is a must. And I have to say, I have 0 complaints about this Tims. Always fast, orders always right and fresh, and the staff are super friendly and from time to time we enjoy a laugh. I move from a town that has a tims on every corner to a place that has just one and I'm super happy with this one. I'm a mobile order type of person and they every write my name on my tea with a happy face. Keep up the great...

Service at the Tim Hortons in Masstown was not satisfactory. The staff member I was speaking with was rude, impatient and not practicing appropriate safety protocols with her PPE. When I pulled up to the drive thru window, she was fortunately wearing a mask, but leaving her nose exposed. Looking behind towards the other staff members, I noticed some were doing the same. Kind of defeats the purpose of protective gear if it's being worn improperly. Would recommend going to the many, other options for Tim Hortons...

We sat in the line up for the drive through for over 1/2 hour waiting for people to be served ! No one was taking the orders from customers at the order box . Once you are in that line trap you cannot get out because of the cement barrier that surrounds the whole line up . Finally several cars got tired of waiting and started to back up allowing other cars to do so as well . There was no sign or anything indicating that the drive through was out of order - NOTHING! Very frustrating and an extreme waste...