Subway — Restaurant in Mission

I get off work at 9:30 PM, I have tried to eat at this location approximately 945 to 10:15 PM about 15 times in the last several months. The girl that works there is so concerned about getting home, that she is packing up the restaurant by 945 and nothing is available, you are lucky to get maybe one meat and the cheese on your sandwich if you agree to get a sandwich that she has left the meat out for. I could understand if it was 10 minutes before closing, but I am there usually one hour or more before closing, and I cannot get anything that I want to order because she has already put it away into the back and she is quite rude when you bring this to her attention. I have always been polite and tried to explain that it is only only 10 PM. Why can I not order a boat 90% of the subs on the menu? I am met with “we start packing up early because we need to go home on time” which is not how a franchise or a business should be run. I know I am just one customer and that Subway Canada likely does not care that they are losing me, but I would have spent at least $150 a month here but I can never ever get a sub at 10 PM or 9:45 PM and I have to literally go to other locations which I never have a problem at, or I have to go next-door to the pizza place because they refuse to serve their customers After 10 PM, unless you are willing to take ham and cheese because that is the only thing she decides to keep out on the counter. I am sorry, but I have no issues leaving a negative review for this location because whoever is running this location needs to understand that their employees are costing them large amounts of money because I have been in the lineup when seven or eight people are there and they are literally walking out because she is telling them that no, they cannot order the sandwich they want because she has already started packing up. I have been there as early as 9:40 PM, and saw her turnaway people because she does not want to go into the back to get the sauces or the vegetables for the subs. Hopefully this gets to the franchise owners because I am telling you as of business owner myself, you were losing massive...

UPDATE May 24, 2025

This place is really gone downhill. We only come here because we just live up the street and it's just convenient but I will be driving the extra 5 to 10 minutes to go elsewhere from this point forward. Not only were there flies everywhere, the vegetables look like they had been frozen and thawed out. Everything was out and when we asked for more she refused to bring any more out. She wanted us to eat the stuff that was out there. You can clearly see it's not edible. When she put black olives on my sandwich I asked for more she said no. My bread was hard my husband's flatbread hard. Not going back. Video & pics attached.

The issue I'm having today is the flatbread.

I've been eating subway flatbread for years & they've always been thick & chewy.

Not today!

I got home, opened it up & noticed it was SUPER thin & noticeably dry & hard. I didn't realize how dry & hard until I actually took a bite & it sounded & felt like I was eating a cracker or bread that had sought out on the counter for hours.

It wasn't just the corners or edges, it was the entire piece of flatbread, & it is SUPER thin.

I'm really hoping this is just a one-time situation & someone who is making the flatbread didn't get the formula correct & this is not Subway's way of cutting back now!! Because if that's the case, I won't ever order flatbread again, when I could have a whole footlong bun.

The roof of my mouth is scratched up now from biting it, so I'm really not at all. satisfied. Even the pictures give me anxiety looking at it because it almost fell apart just trying to take the photo.

Oh and the lady in front of me and myself sat there waiting for over 10 minutes for the one lady that was working there to even acknowledge Us in the store because she was more focused on getting the breads into the oven then even...

Avoid this location at all costs. Truly horrible experiences both times I’ve tried it over the past two days. They have one employee working only each time I’ve gone. Yesterday there were 6 people infront of me, and it took the girl 50 MINUTES to make their subs and check them out. By the time I got my footlong sub made, it was a full hour I was there. The East Indian lady clearly doesn’t care about how long the line is. She was working at a snail’s pace. I literally wanted to hop behind the counter and start making subs for all the customers because even a senior citizen could have worked faster than that lady. Stupidly enough, I went back today to give it another chance. Nope! Not good. It was a different girl working today, and even though she was speech making my sub, she was gross, and breaking labour hygiene laws. She wore gloves making my sub, but when I mentioned I wanted to make it a combo with 3 cookies, she removed the gloves, and chose 3 cookies out with her BARE hands. That’s not even the worst part. She then proceeds to cough two times without covering her mouth, nor did she cough into her elbow…she coughed on my cookies. Thanks lady, those went straight into the garbage. Will never...