Fetta — Restaurant in Mississauga

They made me pay twice for my over priced drinks, and I had to argue for a refund. I was there three days ago and ordered 2 drinks, $15 each. They never came so when we went to check with the bar staff, they were eating behind the bar and dismissive saying that they did not get an order and that it must have been declined. I payed with my debit card and could see then and still now that the payment had gone though. They came to the table a couple minutes later to ask what we had ordered and searched for the order and brought us our drinks. After we finished drinking an employee came to us and said it was declined and that we would have to pay again, I told them it looked like it had gone through in my bank and he walked away. After that another bar tender Larry approached us very rudely with his voice raised to tell us it was declined and we needed to pay, he was speaking so loudly that everyone around us was looking which in itself was quite embarrassing and he kept talking over us or would walk away when we would try to talk. He tried to show me proof the card was declined but would not show me anything that connected the information to me (it did not list the drinks, my card number, etc.). He would not answer questions to clarify the situation and he would not allow us to see the manager until I payed for the drinks a second time. I payed again and Larry called the manager Igor. Igor apologized for the rude staff and allowed a refund for the tip I had now paid twice as Larry included it when he charged me again. After calling my bank and confirming that I had just paid twice, I called Igor to ask for a refund, he provided one for the second charge and asked us to come back to repay if we found that the first charge did not go through. The rudest service I have...

I went to the bar to order my food. AHLAM was at the cash register and told me to order through the table. I told her I would prefer to pay at the bar. She asked me why & I said I just prefer it (why do I need a reason?). In front of me, she yelled across the bar, “There’s a girl here that won’t order through the table. I asked her why and she won’t tell me. I don’t want to take her order.” Another waitress had to take my order. This was the most baffling experience. Something so simple was made to be such a rude interaction. I work in customer service & it’s not hard to walk to the person you need to talk to & discreetly discuss the issue. I also don’t understand why it was such an issue that I order food at the bar. Ahlam should not interact with...

I ordered a kids meal sandwich because I just wanted a snack and a drink while waiting for my flight in about 2hours.

The online order didn’t give any warning that an adult not allowed to buy kids meal!

The waiter came out looked at me like I did something illegal and just leave the food.

I checked the order and it was missing apple juice which was part of the combo. I came to ask the waiter and got yelled at that I ordered a kids meal as an adult so they did not give me the apple juice. I felt like I got scammed.

The whole experience could be different if he explained to me when he delivered the order.

I couldn’t finish the dish due to the poor service, what a rude customer service. Never again I eat...