Tim Hortons — Restaurant in Montreal

Over the years, I’ve refrained from going to Tim Hortons because the decline in both food and service was undeniable. Unfortunately this location does a remarkable job at solidifying my opinion. Though a few employees seem friendly, at the end of the day, they do not have the competencies nor capabilities required to accomplish the most basic of requirements. Employees do not know the menu (or what they are out of), they do not have the communication skills required for basic customer interaction, they often make errors with the order, and in turn they don’t know how to handle or rectify their own mistakes. Last but not least, they are lethargic in completing basic tasks. There’s “quiet quitting” and then there’s not meeting the requirements of the job.

I’m not certain who needs to read this in order for things to change. Certainly management has a role in training employees and setting expectations. I question if the Tim Hortons franchise execs read these comments… clearly, I’m not the only one disappointed with what used to be a decent Canadian...

This morning 6/25/2025 7:45 am get to the cash the lady has a face that she does not want to be there. My order includes a cheese croissant when i get to my office this thing is as hard as a rock had to throw it out. The staff all have long faces the place is a complete mess. Dirty floors the sandwich counter where they are made a complete mess. Not one smile not one thank you here is your crap now get lost. If i was the owner i would be completely ashamed to be part of this fiasco. Shame on you sir for thieving customers of their purchase. Yeah when i have to throw food out because its at the point of being a fossil its theft and you sir are a thief. Do not throw it out serve it anyways id like to know how you would appreciate being given food that is about to walk on its own. 1 star not deserved but more like minus 10 stars is more suitable. I hope this chain closes soon time i make my own breakfast thanks for reminding me to...

Today around 7.00 pm I went to buy several coffees , sandwiches and chicken strips but I don't understand why one of the girls always refuse to sell the chicken strips even that those exists in the menu and also they have it in there, and I know that they have it.... because when she refuse to sell it to me I ordered a chicken wrap and they made de wrap , it is not the first or unique time that the same girl refuse sell those chicken strips to me, I really don't like the service, the food is not well served and the service isn't good in general. Others days they close earlier than it supposed to close soo in my opinion I don't recomend at all this Tim Hortons if you have time it is better to go to...