Boston Pizza — Restaurant in Ontario

Coming back from a long trip on august 21st , we stopped at Boston Pizza to hopefully have a pasta meal for the kids as we did not want fast food. The experience was just awful. We were told we couldn't sit all together as there was no room . My daughters table waited over an hour for their food with 3 starving toddlers. We at our table had still not been served after an hour and half. Thank goodness that the other table had a few spaghettis and a meatball left as we had to feed the 1 year old . I got up a few times to check to see as to how much longer and was told by the waitress she would check but she never came back to let us know . When I finally went straight to the kitchen and said we were leaving as we still had a 4 hour drive to go and we were not paying , our food for out table came out all packed to go and the waitress insisted we pay 50 percent of the bill . The bill came up to 80 dollars but somehow we were still charged 48 dollars. My meal .. ( cauliflower bites were cold and disgusting) .. my son had eat his meal while driving and the baby .. well she didn't eat her spaghetti as it was too messy . I also have to add that the washroom were filthy. When I sent the complaint to the manager (Kevin) , the excuse is that due to Covid they are understaffed. My suggestion to him was that if you can't accommodate the capacity and realize that there are 1 hour and1/2 wait for food that you at least have the curtesy to warn the customers and let them make the decision to wait or go somewhere else. I understand that everyone is suffering due to Covid , but this is no excuse to have had to experience this...

Not much infuriates me more than being ignored at a place of business if I am their customer...and I was today at Boston Pizza in Brockville. There's an old expression in business, "the fish rots from the head down." The head office at Boston Pizza would be well advised to consider this true adage. I have found that Boston Pizza locations are hit or miss, having encountered a few that were good and many more that were not. In this case today, my wife and I stood at the greeter's desk for far more minutes than necessary. No one was in sight to show us our table. I finally had to show myself to the kitchen staff before a rather brusque lady showed us to our table. Then, we waited at our table for another long period of time. We were about to leave when a stressed out server appeared. It was clear that she was in a hurry and appeared a angry.

Later, upon some snooping inside, we discovered that she was the ONLY server in the place. This is an example of incompetent or uncaring management. It was clear that the restaurant was grossly under-staffed and the only server hardly able to deal with the day's clientele.

If the management/owners cannot adequately staff the floor and are left with overworked and frustrated servers, , then what might be happening in the kitchen? It's scary to consider. If you don't have the budget to hire an adequate staff, then close it down.

We tipped the server well, as the slow service was not of her doing but that of her boss. We wont be back to this Boston Pizza.

To the owners, I say ,"shape up...

So I tried to send my comments to BP directly but apparently they don't want details as the comment window will only take two sentences Last night we went out for dinner, the first three restaurants we went to were full. We were delighted to find lots of room in your restaurant. As the evening progressed it became apparent why No one greeted us at the door, eventually someone showed up, apparently we had inconvenienced him. Despite ample space we were jammed in a booth tucked between walls, apparently he was not taught to keep patrons in the window seats so you look busy After about ten minutes our server showed up and apologized saying he was also serving on the bar side as well, the first of many apologies Drinks arrived my beer was flat, canned Guinness draft should not be opened and left sitting on the bar in a can. I was thirsty and kept it as he was gone and did not return for some time to take our order, more apologies Appetizer arrived, had to find the server...... The side plates were covered in black smudges. Dinner arrived, warm, except the vegetables as they were cold and raw. Suggest the kitchen Google the definition of Al dente. By the time our server came by to see how we were doing we were pretty much done, so I mentioned the vegetables as feedback to the kitchen but did not want a replacement at this time. My beer is empty, I forgot to ask and he is gone, oh well As we are chatting after finishing our meal the attendant we had inconvenienced with our arrival showed up with a plate of vegetables. You have got...